Band 9: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

Dear Mr. Patrick,

I hope this message finds you well. I am writing to express my dissatisfaction with the mixer grinder I purchased from your store.

Although I was initially satisfied with the product at the store, I was extremely disappointed when I tested it at home. The issue arose when the blade of the mixer suddenly broke while I was preparing apple juice.

After reporting the issue to one of your staff members and requesting a replacement, I was informed that the equipment would not be replaced. Despite presenting my warranty card, my request was simply ignored without any logical explanation. I also asked for the issue to be escalated to the manager, and I was told that the manager would reach out to me soon, but I have yet to receive any confirmation.

Therefore, I am writing to you directly to request a replacement within the next two days, as I have been waiting for too long for this exchange. Additionally, I would appreciate it if you could provide your staff with training on proper customer service etiquette.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Yours sincerely,

Ayesha Zareen