Letter

Band 4+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear,Sir or Madam

The reason why I addressing you has to do express my concern about the microwave I bought recently from your shop didn’t work also proposing you to tackle this issue.

From the first day of use,the microwave which I bought from your shop didn’t work properly and heat system has also problem.Additionally,it has loud noise from inside.Because of these issues this applience is not usable for daily cooking.

After one day ,I phoned to your shop to report these problems ,however no action was taken .They said me all the time “We try to fix it” but nothing has happened.I would like it if you could do full refund or a replacement for a faulty microwave as soon as possible.I wait your prompt response.

Your faithfully,Dilorom

Word Count: 129

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

microwave: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task and provides a clear description of the problem, the phone call, and the desired action. The organization is logical and easy to follow. To improve, focus on using more precise language and varied sentence structures to enhance clarity and impact. Also, pay attention to minor grammatical errors. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between paragraphs to guide the reader. For example, you could start the third paragraph with a phrase that directly refers back to the initial problem, creating a smoother connection.

Lexical Resource

The vocabulary used is adequate but could be more precise and varied. For instance, instead of saying 'didn't work,' you could use more descriptive terms like 'malfunctioned' or 'was defective.' Also, try to incorporate a wider range of vocabulary related to kitchen appliances and customer service to enhance the letter's impact.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'The reason why I addressing you has to do express' is grammatically incorrect and should be revised. Proofreading carefully for these types of errors will significantly improve your writing.

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