Letter

Band 4+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear sir or madam

I am writing this letter to inform you about the problem I had after I bought the fridge and didn’t work from your shop.

the problem that I bought this fridge from 1 month. when it arrived and your technical team installed it in my kitchen and it was working good till night it stopped working, the temperature of it went too high and never came back down again.

next day I tried to contact with customer service of your shop and I called them. they took my information and asked me couple of questions about the problem then they told me that they were going to contact me as soon as possible.

i hope that you can contact your branch and figure out what is the problem with them to solve my complain. I want either to have a new fridge or to take the one I have and refund my money back.

thanks in advance

mohamed

Word Count: 162

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

problem: 4

fridge: 3

contact: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task and provides a clear explanation of the problem, the phone call, and the desired resolution. To improve, focus on using more precise language and elaborating on the inconvenience caused by the faulty fridge. Also, pay attention to formal letter writing conventions, such as a more formal closing.

Coherence & Cohesion

The letter's organization is somewhat clear, but could be improved with more distinct paragraphing to separate the description of the problem, the account of the phone call, and the desired resolution. Transitions between ideas could also be smoother to enhance readability.

Lexical Resource

The vocabulary used is basic and repetitive. To improve, try to incorporate a wider range of vocabulary related to the topic of faulty appliances and customer service. For example, instead of 'didn't work,' you could use 'malfunctioned' or 'was defective.' Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'the problem that I bought this fridge from 1 month' is grammatically incorrect and should be rephrased.

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