Band 7+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

Dear Sir or Madam,

I am writing to complain about the air fryer I purchased for my kitchen at your shop last week,which did not start up after connecting to electricity. I called the customer care service via the telephone number on the product with no positive response.

I am very sure that the equipment was sold to me that way because I did not test run it before leaving, and went home directly because I was running late for dinner. While making the food, I decided to use it just to notice that it refused to switch on even after following the manuals instruction.

Immediately, I called the shop but got no response because it was already late. The next morning, around8am, I called again and the receptionist promised to get back to me but I never got any reply, which made me extremely disappointed.

I kindly request that the faulty air fryer be replaced with a new one if possible or I get a refund.

I will be grateful if I get a quick response.

Yours faithfully,

Sid Aron.