Letter

Band 5+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear sir/Madam,

I am writing to complain you about the defected equipment which i purchased from your online official website.

I recently bought a baking oven for my kitchen. I ordered it online because I trusted your brand very much. After recieving, when I switched it on the fumes started coming out of it. However, I removed cable very quickly. I think that there is issue with it wiring.

Afterwards, I searched a number for online customer service, I have dialed it several times but did not get any reply from the manager or any other staff member. So that I feel very disappointed as well anxious because of this unproffessional behaviour.

I would like to exchange that product with new one. If it is not possible than do return me my money. Now it depends on your response, If you would suggest to exchange it, then do inform me about outlet, where I come.

I will be waiting for your kind response.

Yours Sincerely,

John.

Word Count: 166

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

online: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the problem, explaining the phone call experience, and stating the desired action. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more precise language and varying sentence structure.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for clarity. Consider grouping your points more logically, such as dedicating a paragraph to the problem, the phone call, and the desired resolution. Transition words could also be used to link ideas more smoothly.

Lexical Resource

The vocabulary is adequate for the task, but there's room to enhance it with more precise and varied word choices. For example, instead of 'issue with it wiring,' you could say 'a fault in its wiring.' Try to incorporate a wider range of vocabulary to express your dissatisfaction and desired outcomes more effectively.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'complain you about the defected equipment' should be 'complain to you about the defective equipment.' Also, 'After recieving' should be 'After receiving'. Pay close attention to verb tenses, prepositions, and article usage. Proofreading carefully before submitting can help catch these errors.

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