Letter

Band 7+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear Sir/Madam,

I am writing to express my dissatisfaction with the product and service I received from your store. Last week Tuesday, I visited your store to purchase a Microwave, but when it arrived the heating was not functioning.

Firstly, I called your customer service on the phone number provided on your online website, it took about thirty minutes for one of your agents to connect with me. I must mention that she was not polite on the call. For instance, she did not allow me to express my concern totally and she was not showing any form of empathy. Moreover, she was unable to assist me and instead connected me with another agent who also could not find a solution for my complaints.

In addition, I would like to ask if I could get a full refund or the exact replacement for the Microwave delivered to me as soon as possible. I would appreciate it if you could look into my request with top priority.

I look forward to hearing from you.

Yours Sincerely,

Samuel Larry

Word Count: 177

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

could: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the problem, explaining the unsatisfactory phone call experience, and stating the desired action. The content is relevant and sufficiently detailed. To further enhance the response, consider adding specific details about the microwave model or order number to strengthen the clarity of the request.

Coherence & Cohesion

The letter is well-organized and the message is generally clear. The paragraphing is logical, and the letter follows a standard format. To improve coherence, ensure a smooth flow of ideas between sentences and paragraphs. For instance, transitions could be strengthened to better connect the description of the problem, the phone call experience, and the desired resolution.

Lexical Resource

A good range of vocabulary is used, and it is generally appropriate for the context. To enhance lexical resource, consider using more varied and precise language to describe the issues and desired outcomes. For example, instead of 'not polite,' you could use more specific terms like 'dismissive' or 'unhelpful.'

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, with only a few errors. To improve grammatical accuracy, pay close attention to sentence structure and verb tense consistency. For example, ensure that verb tenses align correctly when describing past events and making requests.

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