Letter

Band 8+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear Sir/Madam,

I am writing this letter to lodge a complaint regarding a fridge that I purchased on February 10th from your outlet. When I identified the issue, I directly approached a salesman and explained the situation. Unfortunately, I have not received any follow-up from the shop.

I bought a two-door fridge of the latest model. Although it has several advantages, the freezer is not functioning properly and is not able to reach its maximum freezing capacity. Due to this, the quality and longevity of the food items stored in the fridge have been affected.

I request a replacement with the same features or a repair. If this is not possible, I would like to receive a refund for the purchased item.

I hope you will make the necessary arrangements to address this issue promptly.

Yours faithfully,

Sara John

Word Count: 139

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

fridge: 3

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Task Response

The letter appropriately addresses all requirements of the task, clearly describing the purchase, the problem, and the desired resolution. The information is relevant and sufficient. To further enhance the response, consider adding specific details about the model number or including a reference to any warranty information. Also, mentioning the salesman's name might add weight to the complaint. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the progression of ideas is clear. The use of cohesive devices is effective, contributing to a smooth and coherent text. To further enhance coherence, consider adding a more explicit transition between the description of the problem and the desired resolution.

Lexical Resource

The letter demonstrates a good range of vocabulary, used accurately and appropriately. Phrases like 'lodge a complaint,' 'approached a salesman,' and 'maximum freezing capacity' are effective. To further enhance the lexical resource, consider incorporating more specific or technical vocabulary related to refrigerators or consumer rights.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the clarity and professionalism of the letter. The absence of grammatical errors is commendable.

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Overall Band Score

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Coherence & Cohesion

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