Letter

Band 6+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear Sir or Madam,

I am writing this letter to inform you about the malfunction with the blender that I recently bought from your shop on the 25th of April 2026.

I used the blender to grind condiments and blend fruits and vegetables, but unfortunately, the blade does not rotate properly and stops from time to time. I tried various switchboards, but the problem was the same.

I called to your shop and informed them about the product. But they informed file a complaint online, and they will address it after 10 business days. However, I was not called or emailed what the next step. I am so disappointed and worried about your company’s procedure.

I would like to request that you replace the blender with a new one for my purchase or repair the one I bought as soon as possible. Because it will be more hassle-free to do my household work without any problems.

Kind regards,

Yours faithfully,

Anchala Hatharasinghe

Word Count: 162

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

about: 3

blender: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the problem, explaining the phone call, and stating the desired action. There are some minor grammatical errors and awkward phrasing, but overall the letter is clear and understandable. To improve, focus on using more precise language and ensuring correct grammar and sentence structure.

Coherence & Cohesion

The letter is generally coherent and follows a logical structure, addressing all points in the task. However, the flow could be improved with better transitions between paragraphs. For instance, the jump from describing the problem to explaining the phone call feels a bit abrupt. Consider using transitional phrases to link ideas more smoothly. Additionally, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. For example, instead of saying 'stops from time to time,' you could use a more specific phrase like 'malfunctions intermittently.' Try to incorporate a wider range of vocabulary related to product defects and customer service interactions to enhance the impact of your letter.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'But they informed file a complaint online' should be rephrased for better grammatical accuracy. Pay close attention to verb tense consistency, correct article usage (a/an/the), and sentence structure. Reviewing basic grammar rules and proofreading carefully before submitting your work can help improve accuracy.

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