Letter

Band 7+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear Sir/Madam,

I am writing to convey my unhappiness with a blender machine I bought from your site and with the subsequent inadequate customer care. I’m expecting you’ll repair the defective goods and also improve your customer service.

I bought a ‘White Line’ blender from your Madison Avenue shop last week. After I took it home and attempted to prepare a smoothie in it, the blades were blocked and have not functioned correctly since, despite my thorough cleaning. I phoned customer service in amazement and astonishment, but was informed by the salesperson that she could do nothing about it since she is not liable for any issues that may develop after purchasing the merchandise. Due to the fact that this transaction cost me a little sum, I’ve been excessively anxious over the issue.

My purpose in sending this letter is to request that you replace my damaged blender with a new one, since this blender comes with a three-year guarantee. Additionally, I want you to serve a show-cause notice on your salesman for her impolite behavior toward me.

I expect speedy settlement from your side.

Yours faithfully,

Sukhveer Singh

Word Count: 189

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

blender: 4

customer: 3

since: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the problem, explaining the unsatisfactory phone call, and stating the desired actions. The tone is suitable for a formal complaint. To further enhance the response, consider adding specific details about the model number or purchase date to strengthen the claim. Also, while the request for action is clear, elaborating on the inconvenience caused by the faulty blender could add more weight to the complaint.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, moving from the initial complaint to the desired resolution. However, consider using more varied cohesive devices to further enhance the flow between sentences and paragraphs. For example, in the second paragraph, you could use a phrase like 'To elaborate further' to connect the description of the problem with the blender to the account of the phone call.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. Terms like 'inadequate customer care,' 'defective goods,' and 'show-cause notice' are well-chosen. To further enhance your lexical resource, consider incorporating more nuanced vocabulary related to customer service and product defects. For instance, instead of 'impolite behavior,' you could use 'unprofessional conduct' or 'discourteous manner.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. While the sentences are generally well-constructed, pay attention to sentence structure variety. For example, you could combine some shorter sentences for a smoother read. Also, ensure that verb tenses are consistent throughout the letter. Reviewing the letter for subject-verb agreement and correct article usage could further improve accuracy.

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