Band 8+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

Dear Sir or Madam,

I am writing to express my dissatisfaction with a recent experience I had at your train station. On 2 December 2025, I booked train tickets a week in advance for a trip from Guelph to Oshawa. However, when I reached at the station to board the train, I was informed by the staff that the tickets were invalid and could not be used.

What added to my frustration was the unhelpful attitude of the staff. Despite my attempts to explain the situation and provide the receipt of booking confirmation, they were dismissive and provided no constructive solution or alternative solution. This has made the experience extremely stressful, especially since I had important commitments that day.

I would appreciate it if your company can investigate this matter and provide either a full refund for the invalid tickets or issue replacement tickets for the same journey. Additionally, I suggest that your staff receive better training in customer service to ensure that customers are treated politely and effectively in similar situations.

Thank you for your prompt attention to this matter. I look forward to receiving your response soon.

Yours faithfully,

Arka Ghosh