Letter

Band 5+: You recently had a holiday visiting your friends and family. You were very pleased with the trip, but there was a problem with the arrangements. Write a letter to the travel agency. In your letter: say what you liked about the trip explain what the problem was suggest how the travel agency could improve their service

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Dear Mr. Jimmy,

Hello, hope this message finds you well. I am writing to express the issues I encountered during my recent trip to United States.

I had booked this travel package from your Destiny travels agency. However, the trip was fantastic and I had great time with my family during the trip. Firstly, the issue I faced was my hotel was four-star rated while the package I booked had a hotel name that was five-star. In-addition, the stay in Wisconsin was supposed to be three-day rather than two. Furthermore, your travel agent told me that a cab would drop me to the hotel as soon as I land but I ended up paying for the taxi. Lastly, I was supposed to stay at my sister’s home on last day but received a call from a local hotel telling me you had done booking under my name.

Finally, the trip was really filled with joy and new experiences. However, I would like to request you to reimburse me some compensation for the booking and travel issues that arise. I paid extra two-hundred dollars for all the activities I paid for, to the agency.

Yours sincerely,

Tim.

Word Count: 196

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 4

travel: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the requirements of the task, clearly stating what was liked about the trip, explaining the problems encountered, and suggesting improvements. However, there are some minor omissions and lapses in providing specific details and elaborating on the suggestions for improvement. To improve, provide more specific details about the positive aspects of the trip and elaborate on how the travel agency could improve their service to prevent similar issues in the future.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. The issues are listed, but the transitions between them could be smoother. Consider using more explicit transition words or phrases to guide the reader. For example, instead of just saying 'In-addition', you could say 'Furthermore' or 'Moreover'. The paragraphing is acceptable, but ensure each paragraph focuses on a single main idea.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more varied and precise language could enhance the letter. For example, instead of repeatedly using 'trip', consider synonyms like 'journey' or 'visit'. Also, try to use more specific vocabulary related to travel and complaints.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. For example, 'the issue I faced was my hotel was four-star rated while the package I booked had a hotel name that was five-star' could be rephrased for better clarity and grammatical correctness. Pay attention to verb tense consistency and sentence structure. Proofread carefully to catch and correct these errors.

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Task Response

Coherence & Cohesion

Lexical Resource

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Coherence & Cohesion

Lexical Resource

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