Band 6+: You recently hired a cleaning service to clean your apartment, but the service was not performed to your satisfaction. Write a letter to the cleaning service company complaining about the poor service. You should include details about: - specific areas of your apartment that were not cleaned properly or were missed entirely - how this inadequate cleaning has inconvenienced you - what action you expect the company to take to rectify the situation (e.g., a refund, a discount on future services, a re-cleaning)

Dear Kacey’s Cleaning,

Hope this email finds you well.

I am writing to inform you regarding the recent cleaning service that has been completed at my house, and I am highly dissatisfied with the outcome. When I booked the cleaning service, I specifically mentioned to clean the tiles on the bathroom floor as they were still dirty from the recent renovation. Not only that, I have also requested to not use the bleaching soda to clean the tiles, due to the sensitivity of materials they have. In addition, the lady who performed the cleaning on that day forgot to take out the trash and empty the bin. To be honest, I did not expect to receive poor service from your company, as I have been recommended by my friend about your attentiveness to detail. As result of such inconvience, I would like to request a 50% of refund from your company and have the issues fixed in the next few days.

Thank you for your consideration. I hope to hear back from you soon.

Regards,

Anne