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Letter

Band 5+: You recently ordered a product online but received the wrong item and faced issues with customer service. Write a letter to the company's customer service manager complaining about your experience. You should include details about: - what product you ordered and what you received instead - how the wrong item affected your plans or expectations - what resolution you would like the company to provide regarding this situation.

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Note: Both the topic and the answer were created by one of our users.

Dear customer service team,

I am writing this letter to express my dissatisfaction about the poor service that your company provides during a recent order of mine last week.

I ordered a Playstation 5 Pro from your official website last week, as the product had a sixty percent discount on the product due to Black Friday sales. I got a PlayStation 4 instead and that is a huge disappointment for me.

As it is well known that Playstation 5 got released one year ago and the older version got released ten years ago which is a huge difference in the system it self. The latest version includes a more powerful CPU, higher storage, better display and graphics. I was planning to take my newer Playstation with me to the United States and enjoy my time there. However, me getting the older version which I have already made me depressed and started to rethink about this trip.

I am expecting and appreciate a prompt response from Sony and compinsate this issue with either a refund to my bank account or the correct product to be shipped to me as soon as possible

Yours faithfully,

Hussain Alsaleh

Word Count: 195

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Overall Band Score

5.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
playstation: 4
product: 3
version: 3
Try using synonyms for the above words

Task Response

6.5
The letter adequately addresses all parts of the task. Minor improvements in clarity and structure could elevate the response.

Coherence & Cohesion

5.5
The letter's message is mostly clear, but some improvements in flow and paragraphing would enhance readability. The grammar errors affect the overall coherence.

Lexical Resource

6
The vocabulary used is appropriate, but a wider range and more precise word choices would improve the overall impact. Some lexical choices could be more sophisticated.

Grammatical Range & Accuracy

4
While the letter conveys the message, numerous grammatical errors detract from the overall accuracy and fluency. Improved grammatical accuracy is needed.

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