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Letter

Band 4+: You recently purchased a product online that arrived damaged. Write a letter to the company explaining the situation. You should include details about: - The product you purchased and when you bought it - How the product was damaged and when you noticed it - What action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

dear sir/madam

I want to complain for product online that purcahsed is damaged when arrived.

I bought this product last sunday and arrived wednesday, I use for daily activity so I order this poduct. I hope the product will help for my routine activity and make my life so easy. I was so expect for the product when i purchased.

The product arrived at 1.00 PM, when I am was on office. My mother had receive and inform to me that product was damaged. So I am go home and check this product and it was got terrible. I was shock about that and destroye my expectation. The product was broke and some of part are missing. My mother inform to me it was happend when the product arrived.

I will refund and I want get a new of this product. I hope next purchased not have any trouble in the same cases.

your faithfully

from beny

Word Count: 157

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
product: 10
Try using synonyms for the above words

Task Response

6
The letter addresses the main points of the task, but there are some areas for improvement. The letter includes irrelevant information and could be more detailed. To improve, focus on providing specific details about the product, the damage, and the desired action. Also, pay attention to grammar and sentence structure for clarity.

Coherence & Cohesion

4
The letter's organization is somewhat unclear, and the flow of information is disrupted by grammatical errors. To improve coherence, focus on creating a clearer structure with well-defined paragraphs, each addressing a specific point. Use transitional phrases to connect ideas and ensure a logical progression of thoughts. For example, you could start by stating the purpose of the letter, then describe the product and purchase details, followed by the damage and your desired action. Pay close attention to sentence structure and clarity to enhance readability.

Lexical Resource

5
The vocabulary used is basic and lacks precision. To enhance your lexical resource, try to incorporate more specific and descriptive words related to the product and the damage it sustained. For instance, instead of saying 'the product was broke,' you could say 'the product was shattered' or 'the product was severely cracked.' Also, vary your word choice to avoid repetition and demonstrate a wider range of vocabulary. Consider using synonyms and more sophisticated language to express your disappointment and desired resolution. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

3
The letter contains frequent grammatical errors that impede understanding. Focus on improving your sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'I want to complain for product online that purcahsed is damaged' should be revised to 'I am writing to complain about a product I purchased online that arrived damaged.' Pay attention to subject-verb agreement and ensure that your sentences are grammatically sound. Proofread carefully to catch and correct errors before submitting your writing.

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