Letter

Band 5+: You recently rented a car for a weekend trip, but the vehicle had several problems that affected your travel plans. Write a letter to the rental company explaining the situation. You should include details about: what the problems with the car were; how these problems impacted your trip; what you would like the company to do about it.

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Dear Sir/Madam,

My name is Nikhil Shaju ,and I had rented a suv from your company on July 25th.Iam writing this letter to express my disappointment with poor condition of the vehicle,which ruined my trip and costs a huge sum of money.

First and foremost,I was disgusted by filthy interior of the car;I found debris of food and other snack unde the seat and also stains all over the dashboard and roof.Its not only looks rubbish but also stinks very intensively.

What is more,I had experienced some serious issues with mechanical side of the vehicle;since the brakes were overheating and the ABS system often shutting down.Since I was unable to drive the vehicle any further,I tool the car to a mechanical shop and fixed it.

To make it worse,I had to spent my whole day to look after the car and it ruined my trip;also brought disappointment and shame infront of my family.

I would strongly insist to compensate me with full refund and enlight me with renting a car on my next trip at free of cost.And also kindly payoff the repairing cost which paid;Im attaching the bill with this e-mail.Last but not lease,please make sure the vehicle your are renting are in good condition and spotless and take necessary precautions to prevent such problems from recurring

Yours faithfully,

Nikhil

Word Count: 221

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter covers all three required points: it describes the car's problems (dirty interior, brake issues), explains the impact on the trip (ruined trip, spent time fixing, embarrassment), and requests compensation (full refund, free rental, repair cost). The tone is appropriate and the purpose is clear. However, there are some lapses in clarity and accuracy: the phrase 'costs a huge sum of money' is vague, and the request for a 'free of cost' rental is slightly unclear. Additionally, some details, such as the specific date, are not necessary but do not detract. To improve, ensure all requests are clearly stated and avoid minor grammatical errors that could affect precision.

Coherence & Cohesion

The letter is logically organized with clear paragraphs for each issue, but the flow is sometimes disrupted by abrupt transitions and unclear references. For example, the phrase 'Since I was unable to drive the vehicle any further' is used as a transition but is not clearly connected to the previous sentence. Additionally, the final paragraph combines multiple requests without clear separation, making it harder to follow. To improve, use cohesive devices such as 'Furthermore', 'In addition', and 'Finally' to link ideas more smoothly, and ensure each paragraph has a clear central topic.

Lexical Resource

The letter uses a range of vocabulary, but there are several inaccuracies and informal choices that reduce precision. For example, 'disgusted by filthy interior' is strong but appropriate, yet 'stinks very intensively' is awkward; 'mechanical side of the vehicle' is vague; 'tool the car' is a typo for 'took the car'; 'enlight me' is incorrect (should be 'entitle me'); 'payoff' should be 'pay back'; and 'Last but not lease' is a misspelling of 'Last but not least'. To improve, use more precise and formal vocabulary, such as 'unsatisfactory condition', 'mechanical issues', 'reimburse', and 'compensate'. Also, proofread to avoid typos and word choice errors.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect clarity and accuracy. Examples include: 'Iam' should be 'I am'; 'costs' should be 'cost'; 'Its not only looks rubbish' should be 'It not only looks rubbish'; 'I had experienced' should be 'I experienced'; 'the ABS system often shutting down' should be 'the ABS system often shut down'; 'I had to spent' should be 'I had to spend'; 'infront' should be 'in front of'; 'which paid' should be 'which I paid'; 'the vehicle your are renting' should be 'the vehicle you are renting'. The letter also lacks consistent use of articles and prepositions. To improve, focus on subject-verb agreement, verb tenses, and sentence structure. Practicing writing with correct grammar and reviewing common errors will help.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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