Band 7+: You recently sent some documents by post, but they did not arrive at the destination. Write a letter to the post office manager. In your letter, give details of the situation, describe the documents, say what action you would like the manager to take.

Dear Sir or Madam,

I am writing to express my dissatisfaction with your courier services.

My name is Amandeep Kaur, and I work as a sales representative at Speedy Blinds. Next week, my company is organizing an international conference in the United States. I was assigned to make a detailed sales report for it. I used your postal services last week to ship the hard copy of report to the company’s headquaters in Texas. Unfortunately, the delivery was not made on time.

It was a 20-page report sealed in a yellow color envelope. I also bought a small cardboard box from the post offfice for extra safety. I used express shipping services, and paid extra money to ship the documents within two days. But, I was informed by my manager that they did not receive the documents yet. I have a billing receipt with me, which has relevant details on it.

I would appreciate it if you could look into this matter and check why there was delay in the delivery.If my package is still in Canada, I would like if you can arrange someone to deliver it as soon as possible. I also tried reaching out to the customer service at post office but they did not answer my calls.

I look forward to hearing from you at your earliest convenience.

Yours faithfully,

Amandeep Kaur