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Letter

Band 5+: You recently stayed at a hotel where you had requested a wake-up call from receptionist that was not provided. Write a letter to the hotel manager. In your letter: Explain why you requested a wake-up call Describe what happened when you did not receive the call Suggest how the hotel could improve its service in the future

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Note: Both the topic and the answer were created by one of our users.

Dear sir/mam,

Hi, I hope you are doing well. I am writing this letter to inform you about an inconvenience I faced at your hotel. On (the day,) 14th of April, I booked a room at your place (and I stayed there) for two days. on the very first day, I requested the receptionist to make a phone call to wake me up for my meeting at 9 am sharp. I was having a very important meeting on that day and I don’t want to be late. As my previous flight was cancelled by the airport authorities due to bad weather so I reached late night at the hotel and therefore I request the receptionist to do the favour for me and she agreed.

I visited here specially for this meeting by taking urgent flight but still I was about to miss it. It was the meeting regarding my business and I could not afford to be late. Luckily, I got a random phone call from my friend and somehow manage to visit my clients but again late for more than 15 minutes. I explained them my whole scenario and they finally gave me a chance to have a short discussion.

I shared this bad experience with you to gave you my genuine feedback so that management take a look into this matter and be sure that this kind of thing should not happen in future with anyone else.

I hope this letter finds you well.

yours sincerely,

Aman

Word Count: 249

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

meeting: 4

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The reason for the wake-up call request is clearly explained, the consequences of the missed call are described, and a suggestion for improvement is offered. However, the explanation could be more concise and impactful.

Coherence & Cohesion

5.5

The letter's message is mostly understandable, but the flow could be improved. Some sentences are awkwardly phrased, impacting the overall coherence. Better paragraphing and sentence structure would enhance readability.

Lexical Resource

5

The vocabulary used is appropriate for the context, but there's room for improvement in word choice and precision. More sophisticated vocabulary would enhance the letter's impact.

Grammatical Range & Accuracy

4

While the letter conveys the main message, there are several grammatical errors and inaccuracies that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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