Band 5: You recently visited a hotel for a weekend stay and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: explain why you chose that hotel for your stay describe the problems you faced during your visit suggest what the hotel could do to improve their service (User-Written IELTS Writing Task 1 Sample)

Dear Sir or Madam,

I am writing this letter to express my concern when I stayed in your hotel for a weekend. I got unpleasant service from your hotel.

I planned a holiday with my parents to celebrate their anniversary, suddenly your advertisement pop up in my social media. I opened and read some review that make me feel like I must book a room for a week to spent my holiday in your hotel.

Unfortunately when we arrived in your hotel, your employees seem unbothered and do not want to serve us. After that, they asked about the book number and immediately lead us to the room. Another thing, the bidet was not working properly. Instead of repaired it, your employees suggest us to use lobby toilet. It makes my parents exhausted and uncomfortable to walk over just to use a bidet.

After all happened, I would appriciate if you can give us some compensation fee due to your employees behavior and some features that we should get when we stay in your hotel. I suggest you to get some training to your employees so this experiences would not happened to another guest.

Thank you and I will look forward for your response

Best Regards,

Junne

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