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Letter

Band 4+: You recently visited a tourist attraction in another city and had a bad experience due to poor customer service. Write a letter to the manager of the tourist attraction. In your letter: • Explain when and why you visited • Describe the poor service you received • Say what you would like the manager to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I want to express my dissatisfaction customer service experienced during my last visit to Point Pelee National Park ,Leamington in spring time around 20th June 2025. I heard numerous good reviews from folks regarding the tourist place.

I faced plenty of poor service like lake of guidance from the employees ,improper navigation and unclean public toilet. This bad experience makes me disappointed moreover I suggest public not to visit this place.

I request you to look at this issues and work on it as soon as possible. In addition to this, train employees for great customer service and provide proper navigator for the pedestrian for hazard free journey.

Yours’s Faithfully

Sumit Toliya

Word Count: 114

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task. Minor improvements in clarity and detail would enhance the response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's message is mostly understandable. However, some organizational and grammatical issues slightly impede the flow. Improving sentence structure and paragraphing would significantly enhance coherence.

Lexical Resource

4.5

The vocabulary used is appropriate but lacks range and precision in places. More sophisticated word choices would improve the overall lexical resource.

Grammatical Range & Accuracy

3.5

Grammatical errors are present and affect the overall clarity and fluency. Significant improvement in grammar is needed to achieve a higher score.

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Lexical Resource

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