Dear Manager,
I am writing to express my disappointment with the facilities at your gym, which I joined only two weeks ago. Although I chose your gym because of its excellent reputation, my experience has been far from satisfactory.
Firstly, several pieces of equipment are either broken or not functioning properly. For example, two treadmills have been out of order since my first visit, and one of the exercise bikes makes a loud noise and frequently stops during use. In addition, the changing rooms are often unhygienic. The floors are dirty, some lockers cannot be locked, and there is an unpleasant smell due to the lack of regular cleaning.
These issues have significantly affected my workout routine. Because there is limited working equipment, I often have to wait for long periods before I can continue my exercises. Furthermore, the poor condition of the changing rooms makes me feel uncomfortable and concerned about hygiene, which has reduced my motivation to visit the gym regularly.
I would appreciate it if you could arrange for the damaged equipment to be repaired or replaced as soon as possible and ensure that the changing rooms are cleaned more frequently. Considering the inconvenience I have experienced, I also believe it would be reasonable to offer members some form of compensation, such as a free month’s membership or a partial refund.
I look forward to your prompt response and hope these issues will be resolved without delay.
Yours faithfully,
Dyan Isnaini