1. Formal Letter Scenario: You recently bought a product from an online store, but it was delivered damaged. Prompt: Write a letter to the customer service team. In your letter: Describe the product and the problem Explain why this issue is disappointing Ask for a replacement or refund

Dear Sir, I would like to complain in the strongest terms about the JBL LIVE headphone that I recently bought from your store. On 10th of April, I placed an order for a JBL LIVE headphone from your website. Five days after I placed an order the product arrived at my door, however, when I […]