Band 7: 1. Formal Letter Scenario: You recently bought a product from an online store, but it was delivered damaged. Prompt: Write a letter to the customer service team. In your letter: Describe the product and the problem Explain why this issue is disappointing Ask for a replacement or refund (User-Written IELTS Writing Task 1 Sample)

Dear Sir,

I would like to complain in the strongest terms about the JBL LIVE headphone that I recently bought from your store.

On 10th of April, I placed an order for a JBL LIVE headphone from your website. Five days after I placed an order the product arrived at my door, however, when I opened the package, it came to my attention that the product was broken.

I am currently preparing for my IELTS exam which is less than a week away. I ordered this product to practice my listening test to boost my score and be confident about it. To tell you the truth, I am disappointed with the service because I won’t be able to fully prepare for my test. This is such an unprofessional blunder from either you or the courier company.

I am convinced that this product is of no use to me, hence, I would like to ask for a replacement or a refund whichever would be the earliest. I would rather invest in something else and do my preparation soon than wait for a longer period.

I would appreciate it if you could investigate this matter at your earliest convenience.

Best Regards,

Sudip Shakya

Band 7+: 1. Formal Letter Scenario: You recently bought a product from an online store, but it was delivered damaged. Prompt: Write a letter to the customer service team. In your letter: Describe the product and the problem Explain why this issue is disappointing Ask for a replacement or refund

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