The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.

The graphs delineate how well a bus company performed regarding punctuality, showing both the achieved results and the desired targets set by the company, along with the frequency of passenger complaints between 1999 an 2003. Overall, it can be seen that while the proportion of service arriving on actual result and the number of passsangers’ […]