The graphs delineate how well a bus company performed regarding punctuality, showing both the achieved results and the desired targets set by the company, along with the frequency of passenger complaints between 1999 an 2003.
Overall, it can be seen that while the proportion of service arriving on actual result and the number of passsangers’ complaints witnessed an upward trend over the period given, the opposite was true for the ratio of the service arriving in company’s targets.
Looking first to the figures for service arriving on time, the percentage of buses arriving that company aimed experience a stability at 86% from 1999 to 2000 and 85% from 2001 to 2003. Besides, there was a trivial fall in the figure for service arriving of desired target, from 86% in 2000, ending at 85% in 2001. Furthermore, that of buses’ service of actual data saw a slightly reduce from 85% at 1999 to 82% at 2000, making it hit the lowest point in 2000. By 2000, however, the company has increased the service percentage from 82% in 2000 to 85% in 2001 and stabilizing at 85% in 2003.
Turning to the figures for complaint of passengers, there was a significant use in the number of grumble to 100 per thousand journeys, starting at 70 complaints. Additionally, 2000 witnessed a light decrease from 100 complaints for per thousand vocation to 90 complaints in 2001 perceived a gradually climbing to reach 120 complaints at 2003 which is the end of thd period, this year saw the highest level of complaints.