You have received a wrong item you ordered. Write a letter to complain about it. In your letter: explain what the item is; describe what issues it is causing; state what you want to happen next.

Dear Sir/Ma’am, I am writing to inform you about the issues I have experienced with the order I placed online on your website for an office chair. The order was placed on Nov 2nd, 2026 and the reference number is KYZ001. The order was placed for a white ergonomic chair, however the one I received […]