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Letter

Band 9: You have received a wrong item you ordered. Write a letter to complain about it. In your letter: explain what the item is; describe what issues it is causing; state what you want to happen next.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Ma’am,

I am writing to inform you about the issues I have experienced with the order I placed online on your website for an office chair. The order was placed on Nov 2nd, 2026 and the reference number is KYZ001.

The order was placed for a white ergonomic chair, however the one I received is actually a black gaming chair. I specifically ordered the ergonomic chair due to my back issues and having to work for extended hours. The chair I received is not only the wrong one but it also doesn’t align with the height of my desk. Due to this, I have to sit on my bed to complete my office work which is extremely inconvenient and is worsening my back issue.

I would like to request a replacement for this product at the earliest convenience. If that is not possible, please issue me a full refund on the original method of payment. I have also attached pictures for the reference. If you require any additional information, please don’t hesitate to reach out.

Looking forward to hearing from you!

Kind Regards,

Tan

Word Count: 185

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Overall Band Score

9
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
chair: 5
order: 3
placed: 3
Try using synonyms for the above words

Task Response

9
The letter fully addresses all three bullet points: it clearly identifies the wrong item (black gaming chair instead of white ergonomic chair), explains the issues caused (back problems, desk height mismatch, inconvenience), and states the next steps (requesting a replacement or refund). The tone is polite and appropriate, and the letter is well-structured with a clear purpose. No improvements are needed.

Coherence & Cohesion

9
The letter is well-organized and easy to follow. It begins with a clear purpose, then describes the issue, its impact, and the desired resolution. Paragraphing is logical and cohesive devices are used naturally without drawing attention. The flow is smooth from introduction to conclusion.

Lexical Resource

9
The vocabulary is precise and appropriate for a formal complaint letter. Words like 'ergonomic', 'inconvenient', 'worsening', and 'at the earliest convenience' demonstrate a good range and natural control. The tone is polite and professional throughout.

Grammatical Range & Accuracy

9
The letter demonstrates a wide range of grammatical structures used accurately. Complex sentences are handled well, and punctuation is correct. There are no noticeable errors, and the grammar is controlled and flexible.

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