You purchased a product online from a company, but when it arrived, you found it was faulty. You contacted the company, but they were unhelpful. You then wrote a complaint letter to the manager, but have not received a response. Write a second letter to the manager of the company, apologizing for your first complaint letter and explaining why you were upset. In your letter: - explain why you are apologizing - clarify the initial problem with the product - suggest a way to resolve the issue amicably (User-Written IELTS Writing Task 1 Topic)

2 letter(s) found.

Dear Sir or Madam, I am writing to apologise for the tone of my previous message regarding the product I purchased from your online store last month. I was feeling quite frustrated at the time, and I regret if my message sounded overly harsh. To briefly restate the issue, the product I received, a wireless […]

Band 9

Dear Manager, I apologize for my recent letter. I am just upset that the delivery to my address from your company has a problem, and the product inside was very expensive. The delivery contained a cabinet, and the back has a large crack, and I am requesting a refund. I am willing to add 2% […]

Band 6+

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