Letter

Band 6+: You purchased a product online from a company, but when it arrived, you found it was faulty. You contacted the company, but they were unhelpful. You then wrote a complaint letter to the manager, but have not received a response. Write a second letter to the manager of the company, apologizing for your first complaint letter and explaining why you were upset. In your letter: - explain why you are apologizing - clarify the initial problem with the product - suggest a way to resolve the issue amicably

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Dear Manager,

I apologize for my recent letter. I am just upset that the delivery to my address from your company has a problem, and the product inside was very expensive. The delivery contained a cabinet, and the back has a large crack, and I am requesting a refund. I am willing to add 2% to the payment to deliver a new product and another 1% as an apology for my first letter, but make sure it is properly checked and secured. Put fragile tape on the package to avoid future damage or intense dropping while en route to my house.

Hoping for your consideration,

Thank you,

Word Count: 107

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all parts of the task, including an apology, clarification of the problem, and a suggested resolution. The tone is generally appropriate, although the offer of additional payment could be phrased more professionally. To improve, focus on elaborating the reasons for the apology to sound more genuine and less transactional. Also, ensure the suggested resolution is clear and reasonable. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent and well-organized, with a clear flow of information. However, the transition between apologizing and suggesting a resolution could be smoother. Consider adding a sentence to bridge the gap between expressing your apology and proposing a solution to ensure a more natural progression of ideas.

Lexical Resource

The vocabulary used is adequate and appropriate for the task. To enhance the lexical resource, consider incorporating more varied and specific language related to product defects and customer service interactions. For example, instead of 'has a problem,' you could use 'arrived damaged' or 'was defective upon arrival.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with very few errors. The sentence structures are generally accurate and effective. To further improve, ensure consistent use of articles (a, an, the) and prepositions for enhanced clarity.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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