Letter

Band 7+: You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future

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Dear Sir or Madam,

I am Alaleh Hassanpour the senior manager of Grand Business, I organized an official meeting with my colleagues in your hotel two days ago on September 19th.

I would like to appreciate you regarding the design of the hotel because your hotel is equipped with modern facilities while still maintaining traditional features. It helps my guests become more comfortable and peaceful.

While the atmosphere of the hotel was engaging, the poor quality of dishes made my participants dissatisfied. Some of which were prepared with low amounts of salt, making them flavourless, while others were served with delay.

I would suggest improving your customer service by recruiting more experienced servers and more skilled chef. These measures can raise customer satisfaction in the future.

Thank you for your time and consideration. I hope my letter helps you enhance the quality of your services.

Yours faithfully,

Alaleh Hassanpour

Word Count: 149

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 4

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points: it mentions what participants liked about the hotel, explains the reasons for dissatisfaction with the food, and offers a suggestion for improvement. The tone is appropriate and the purpose is clear. However, there are some minor lapses in clarity and detail. For example, the explanation of the food issues could be more specific, and the suggestion could be more directly tied to the food problem. Additionally, the letter could be more concise and polished in its phrasing. To improve, ensure each point is fully developed and the language is precise and natural. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is logically organized with a clear introduction, body paragraphs for likes, dislikes, and suggestions, and a polite closing. The flow is easy to follow, and paragraphing is appropriate. To achieve a perfect score, ensure that each paragraph has a clear central topic and that transitions between ideas are slightly more seamless. For example, the second paragraph could more explicitly link the hotel's design to the participants' positive feedback.

Lexical Resource

The vocabulary is varied and appropriate for the context (e.g., 'equipped with modern facilities', 'maintaining traditional features', 'flavourless', 'customer satisfaction'). There is good use of formal language. To reach a band 9, consider using more sophisticated and precise terms, such as 'culinary experience' instead of 'dishes', and 'prompt service' instead of 'served with delay'. Also, avoid minor repetition like 'improving' and 'enhance' in close proximity.

Grammatical Range & Accuracy

The letter demonstrates a good range of sentence structures and is largely accurate. There are a few minor errors and phrasing issues, such as missing commas after introductory phrases ('I am Alaleh Hassanpour the senior manager...' should be 'I am Alaleh Hassanpour, the senior manager...') and a slight awkwardness in 'Some of which were prepared...' (better as 'Some dishes were prepared...'). To achieve a band 9, ensure flawless punctuation and more natural phrasing throughout.

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