Band 7+: You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future

Dear Sir or Madam,

I am writing with regard to the meeting that was recently held in your hotel, participating our company’s guests.

First of all, I would like to thank you for your services on behalf of all my colleagues. The participants were happy about the acommodation, and employees behave kindly with them during their stay. They also admired the facilities, and acoustic walls of the main hall, where our meeting took place.

However, there were some negative comments about the lunch. According to their experience, the food wasn’t hot enough at the time of serving. Additionally, they had to wait for half an hour before the food gets ready for serving.

It would be great if some food warmers could be designated for the tables, keeping the food warm enough. Furthermore, it would be better if the meals arrive on the tables before the guests.

I am eagerly looking forward to visit your hotel in the near future.

Yours faithfully,

Mehdi Hooshmand