Letter

Band 5+: You recently had dinner at a restaurant and experienced poor service and incorrect billing. Write a letter to the restaurant manager to complain about your experience. Include: the specific problems you encountered with the service and the bill; how this affected your overall dining experience; what action you expect the manager to take.

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Dear sir, Iam writing this letter to express my dissatisfaction regarding the experience happened last week in your restaurant.

Last week, me and my friends came in your restaurant to celebrate my birthday.I already prebooked our menues and seat.We reached the restaurant at correct time,but there was someone occupied in our seats.Therefore, we waited outside nearly one hour to prepare our seat. Later, however,the order was came without waiting,food items were very cold and taste also not good.I also booked a birthday cake for celebration. unfortunately, they did not arrange it as well.

My some friends went back due to the waiting and we cannot enjoy the meals as much as we were expected.I really felt very sad because there was no cake as well as decorations. Although, the waiter apologized for the prblems, they did not refund money for the cake and decorations.

I would like to recommend to arrange some special person in the post to check the pre orders and thier arrangements.It is better to collect customer satisfactions forms and update according to that survey. I would be greateful if you could look into this issue very keenly to avoid future problems.

Yours faithfully

Sumi sobha

Word Count: 199

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the main points of the task: it describes the problems encountered (wrong seating, cold food, missing cake), explains how the celebration was spoiled, and suggests improvements. However, the response lacks a clear request for compensation or a specific action to make up for the poor experience, which is a key requirement. Additionally, some details are unclear or contain minor inaccuracies (e.g., 'the order was came without waiting' and 'they did not refund money for the cake and decorations' implies a billing issue but is not fully developed). To improve, clearly state what you expect the manager to do, such as a refund, a complimentary meal, or a discount, and ensure all points are logically connected and fully explained.

Coherence & Cohesion

The letter is generally easy to follow, but there are some issues with paragraphing and logical flow. The first paragraph introduces the complaint, the second describes the problems, the third explains the impact on the celebration, and the fourth suggests improvements. However, the transition between the second and third paragraphs is abrupt, and the final paragraph mixes suggestions with a request for action. To improve, use clear topic sentences for each paragraph and link ideas with cohesive devices (e.g., 'In addition', 'As a result', 'Furthermore'). Also, ensure that each paragraph focuses on a single main idea.

Lexical Resource

The vocabulary is adequate for the task, but there are some inaccuracies and limited range. For example, 'prebooked our menues' should be 'pre-ordered our meals', and 'prblems' is a spelling error. The phrase 'look into this issue very keenly' is awkward; consider 'address this issue promptly'. To improve, use more precise and varied vocabulary (e.g., 'disappointing experience', 'inconvenience', 'compensation') and avoid repetition. Also, ensure correct spelling and word choice.

Grammatical Range & Accuracy

There are numerous grammatical errors that affect clarity. Examples include: 'Iam' should be 'I am', 'experience happened' should be 'experience that happened', 'me and my friends' should be 'my friends and I', 'the order was came' should be 'the order came', 'taste also not good' should be 'the taste was not good', and 'we cannot enjoy' should be 'we could not enjoy'. Punctuation is also inconsistent (e.g., missing commas, run-on sentences). To improve, review subject-verb agreement, verb tenses, and sentence structure. Practice writing with a variety of sentence types and proofread carefully.

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