Letter

Band 5+: You recently had dinner at a restaurant and experienced poor service and incorrect billing. Write a letter to the restaurant manager to complain about your experience. Include: the specific problems you encountered with the service and the bill; how this affected your overall dining experience; what action you expect the manager to take.

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Dear Mr. Alen,

My name is Alexandr Kolo. I have been attending your restaurant “Nice” since 2020. To my mind, lunches there are the best in the city. However, on Monday, I had dinner at a restaurant and experienced poor service and incorrect billing.

I booked a table on Sunday by phone. As usually, at 2 o’clock I ordered a chiken soup, beef with garlic souse and mango smoothie. After 15 minutes I got it. But my soup was cold, and a plate was dirty. I told about bad service my waiter. Furthermore, he gave me the incorrect bill. I needed to pay 20 dollars for three positions, but waiter put down on the table the bill around 30 dollars. I could’t continue my lunch and left.

Mr. Alen, I would prefer to eat quality food and pay a lot of money, rather than eat cheap junk food. Assuming you don’t talk about this accident with cook, and waiters, you will lose your client.

Regards, Alexandr

Word Count: 166

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task by describing the poor service and incorrect billing, and mentions how it affected the dining experience. However, there are some inaccuracies and irrelevant details (e.g., praising the restaurant in the past, mentioning a preference for quality food). The requested action is implied but not clearly stated. To improve, focus on clearly stating the specific problems, directly explain how they impacted your evening, and explicitly state what you expect the manager to do (e.g., refund, apology, staff training). Avoid unnecessary background information.

Coherence & Cohesion

The letter has a clear structure with an introduction, body, and conclusion. However, the flow is somewhat disrupted by abrupt transitions and a lack of logical progression between ideas. For example, the shift from describing the service issues to the billing problem feels rushed. The paragraphing could be improved to separate different points more clearly. Consider using linking words like 'firstly', 'in addition', or 'as a result' to enhance cohesion.

Lexical Resource

The vocabulary is adequate but limited in range and precision. Some phrases are informal or awkward, such as 'I told about bad service my waiter' and 'Assuming you don't talk about this accident'. There are also spelling errors ('chiken', 'souse', 'could't'). To improve, use more varied and accurate vocabulary, e.g., 'I informed the waiter about the poor service' and 'If this incident is not addressed'. Avoid overly casual expressions in a formal complaint letter. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity, such as incorrect word order ('I told about bad service my waiter'), missing articles ('a plate was dirty'), and tense inconsistencies ('I could't continue'). Punctuation is also inconsistent (e.g., missing commas). To improve, focus on sentence structure, subject-verb agreement, and proper use of articles. Proofreading for common errors would significantly enhance accuracy.

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