you recently bought an item of clothing from a shop. you discovered that it had a fault and returned it to the shop for replacement or refund. however, the assistant told you that this was against the store policy. write a letter to the store manager explain the problems you have had ask for a refund or exchange on the item

Dear Store Manager, I am writing to express my dissatisfaction with a re cent purchase I ma de in your store. I am a fr equent customer and I ha ve never had a problem before. The problem arose after I boug ht a T- shirt last week. After I opened it, I rea lized […]