Band 5+: you recently bought an item of clothing from a shop. you discovered that it had a fault and returned it to the shop for replacement or refund. however, the assistant told you that this was against the store policy. write a letter to the store manager explain the problems you have had ask for a refund or exchange on the item

Dear Store Manager,

I am writing to express my dissatisfaction with a re cent purchase I ma de in your store. I am a fr equent customer and I ha ve never had a problem before.

The problem arose after I boug ht a T- shirt last week. After I opened it, I rea lized that i t was da maged in the front.

One of the main iss ues is that when I went to the store at Adelaide St, I was denied the re turn of my purchase.

I would appreciate it if you could give me an explanation and clarify this situation.

I hope this issue can be resolved as soon as possible.

Thanks for your time and consideration.

Yours faithfully,

Nicolas Garcia