You recently purchased an item of furniture that was faulty. You telephoned the shop about the problem(s) and were asked to put your complaint in writing. Write a letter to the shop. In your letter explain what the problem(s) is/are; explain if anything was done to improve the situation; say what you would like the shop to do.

i actaully recently purchesed a coffee table from your shop . the dilivery was significantly late ,i tried contacting with the dilivery company but they left my messege on read not giving much attintion to my complainings. and when i finally got my coffee table it wasnt the same as the photos in the website […]

I hope you are doing well. I am writing to express my dissatisfaction regarding the recliner I purchased on October 2nd, from your store. To start with , the outer leather covering of the couch was ripped off from the left side when it was delivered to my place.This was particularly disappointing.Moreover, the leveler button […]

Dear Sir or Madam, I am a resident in Park Road in the city centre. I have purchased an item of wooden furniture from your shop and I found that was faulty. I am writing this letter as a response to the instruction given to me in the telephone in order to rectify the issue. […]