In most of the customer service departments nowadays,the amount of tasks carried out by AI chatbots has been rising in plenty of industries.This essay agrees that there are more benefits than harm.Taking in the help of technology brings convenience and increase efficiency.However,if these advanced technological programs have been brought in to minimize human effort,it can lead to the rise of unemployment in the long run.
AI chatbots can be used to get the work done accurately and auto-reply system provided by these programs can be a benefit not just to the company but also to the people in demand.Chatbots tend to give more precise and instant response which brings satisfaction to the consumer by maximizing work efficiency.As an example,if the customer is looking for advice or even asking to help decide between two options:human employees may be hesitant and the answer provided may be biased depending on their preferences.On the other hand,the response given by the bots will not include their likings.The provided answers will include towards a persuasion to benefit the company.
Although,there are enormous amount of advantages that can be thought of but there are little to no disadvantages.Except it can result in less work openings for customer service staffs.Employees who give service can face complications and competitions with the automated systems in order to hold the position.
The possibility of unemployment rising being the only concern makes it very clear to state that the advantages of using AI chatbots outweigh the disadvantages.