Letter

Band 4+: You have recently experienced a problem with a product you purchased online. Write a letter to the customer service department of the company explaining the situation. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like the company to take

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good morning, i’m writing this letter in order to resolve a problem about a product that i purchased online.

The last week i decided to gain a lot of garments; one sweather, three t-shirts, a pair of trousers, five pair of solcks, one scarf and finally one coat in our online shop due to the fact that the prices are suitable. Yesterday the packages arrived at my address, but when i opened them i discovered there weren’t many stuffs that i order.

Therefore, i want to apply if the other things will arrive the next days or no. If they didn’t arrive within the next five days, i would ask your agency to refund me for the clothes that i ordered. If it wasn’t possible, i would like to be able to decide another garments with the same price in order to cover the debt. i look forward to receive your answer.

Word Count: 152

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task requirements by explaining the product purchased, the problem encountered, and the desired action. However, there are some minor lapses in providing specific details, such as the exact date of purchase. To improve, ensure all relevant details are clearly stated and consider proofreading for grammatical accuracy.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of information could be improved. Consider using more explicit transition words and phrases to guide the reader through your explanation. For example, you could use phrases like 'In addition to this' or 'As a result' to connect your ideas more smoothly. Also, ensure that each paragraph focuses on a single aspect of the problem to enhance clarity.

Lexical Resource

The vocabulary used is basic and lacks precision. To improve, try to incorporate more specific and varied vocabulary related to online shopping and customer service. For instance, instead of 'stuffs,' use 'items' or 'articles of clothing.' Also, consider using more formal language to suit the customer service context.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and the correct use of articles and prepositions. For example, 'the last week' should be 'last week,' and 'five pair of solcks' should be 'five pairs of socks.' Proofreading carefully before submitting can help catch these errors.

Write a letter to manager of a hotel where you stayed and left two important things. -Give details of your stay - why those things are important - how he can return the things to you

Dear sir, madam, I stayed in Grand Hotel on september 5th 2026 Room number 505 with the booking reference number BH578999, checked in at 12 pm and stayed for two nights and checked out after breakfast. Unfortunately, I have left my laptop and the charger it should be on the table next to the bed. […]

Band 5+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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