Letter

Band 6+: You recently purchased a new electronic device from an online store, but it arrived damaged. Write a letter to the customer service department of the online store to complain about the damaged product. You should include: - Details of the product you purchased and the date of purchase. - A description of the damage. - What action you would like the company to take (e.g., a refund or replacement).

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Dear Sir/Madam

I am writing this letter to make complain about the iPhone I have bought from your store 2 days ago.

My name is Alexa and I was bought the iPhone 13 1 TB in Emerald Green on October 13 2025, which is two days ago from your store. I bought it from your online store at e-commerce.

On purchasing this iPhone, I wish that I can direct use and bring it to Bali on my vacation. But when it arrived at my home then I opened it, the screen have a white line and the lock knob can not used and it doesn’t work. I am dissapointed because this happen, because I really need it for my work and for my daily activities.

I really wish that your company responsible and take action for this situation. I hope this problem will be resolved promptly. I expect to receive a replacement Handphone or a full refund. I will add the invoice and picture of the damaged of the phone.

I look forward to hearing back from you immediately.

Yours faithfully,

Alexa

Word Count: 182

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

iphone: 3

bought: 3

store: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing details of the purchase, describing the damage, and stating the desired action. The content is relevant and sufficient. To improve, pay closer attention to grammar and word choice to enhance clarity and professionalism. For example, avoid informal language and ensure correct tense usage throughout the letter.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider grouping related ideas together in paragraphs to enhance clarity. For example, the details of the purchase could be in one paragraph, the description of the damage in another, and the desired action in a separate paragraph. Also, ensure smooth transitions between sentences and paragraphs to improve the flow of the letter.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the issue. For example, instead of just saying 'it doesn't work,' you could say 'it is unresponsive' or 'it is malfunctioning.' Also, be careful with word choice; for instance, 'Handphone' is not commonly used in formal English; 'phone' or 'mobile phone' would be more appropriate. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay attention to verb tense consistency (e.g., 'I was bought' should be 'I bought'), subject-verb agreement, and correct article usage. Also, review sentence structure to avoid awkward phrasing. For example, 'I am writing this letter to make complain' should be 'I am writing this letter to complain.' Proofreading carefully before submitting can help catch these errors.

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