Elite Travel Group Visit Booking - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 2 Academic Listening Test 6 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–6 Matching
Which hotels have the following facilities?
Write the correct letter, A, B, C, or D next to questions.
A. Royal Hotel
B. Star Hotel
C. Winchester Hotel
D. All Three Hotels
Questions 7–10 Sentence Completion
Complete the sentences below.
Write ONE WORD ONLY for each answer.
- The man needs to send his 7 to the hotel.
- He also needs to make 8 immediately.
- The hotel must be alerted in advance if guests will need help with 9.
- There is no need to prepare 10 for hotel drivers.
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | B | The Star Hotel offers online bookings at no additional charge. CUSTOMER: It sounds fine! AGENT: Yeah, and you can even book the gorgeous sea view rooms if you act quickly | Excerpt/Transcript Explanation: The transcript shows the agent talking about the Star Hotel and saying that guests can book rooms there that have a beautiful view of the sea. Answer Explanation: The answer is B, which is the Star Hotel. Reason For Correctness: The correct answer is the Star Hotel because the travel agent specifically mentions that this hotel has rooms with a view of the sea. The agent uses the term 'sea view rooms' to describe a feature available for booking at the Star Hotel. |
| Q2 | D | Yes, all three options have access for the physically disabled | Excerpt/Transcript Explanation: The transcript shows the travel agent saying that every hotel choice (the Star, the Winchester, and the Royal) is set up to help people who have physical disabilities. Answer Explanation: The answer is D, which means all three hotels mentioned (the Royal, the Star, and the Winchester) have rooms and facilities for people with disabilities. Reason For Correctness: The correct answer is D because the agent explicitly states that all three hotel choices have access for the physically disabled. When the customer asks if there are handicap accessible rooms, the agent confirms that this feature is available at every one of the options they are discussing. In this context, "physically disabled" is a synonym for people who might need handicap accessibility. |
| Q3 | A | There is a limited continental breakfast menu at the Star and at the Winchester. For a full restaurant and room service, the Royal Hotel is your best bet | Excerpt/Transcript Explanation: The transcript shows that the Star and the Winchester hotels only provide a basic breakfast. In contrast, the Royal Hotel is the top choice because it has a full restaurant and allows guests to order food directly to their rooms. Answer Explanation: The answer is the Royal Hotel. Reason For Correctness: The correct answer is the Royal Hotel because it provides many different ways and times to eat. While the other hotels only have a small breakfast, the Royal Hotel has a complete restaurant and room service (where food is brought to your room). It also offers a variety of meals, including a buffet for breakfast, as well as lunch and dinner. |
| Q4 | A | For a full restaurant and room service, the Royal Hotel is your best bet.CUSTOMER: Oh wonderful! Could you tell me more about the restaurant?AGENT: Absolutely. In the morning there is a gourmet buffet or a la carte item, and after 11 a.m. lunch is served in the dining room. Dinners are in a nice, low-key but high quality setting in the hotel's private dining room and Fridays feature the house jazz band | Excerpt/Transcript Explanation: The transcript shows that the Royal Hotel has a full restaurant where guests can eat. It specifically mentions that dinners are served in a 'private dining room' within that hotel. Answer Explanation: The answer is the Royal Hotel. Reason For Correctness: The correct answer is the Royal Hotel because it is the only hotel mentioned that has a full restaurant with a specific area for private dining. While the Star and Winchester hotels only have simple breakfast options, the agent explains that the Royal Hotel has a dining room for lunch and a private dining room for dinner. Helpful keywords to look for are 'full restaurant' and 'private dining room'. |
| Q5 | C | It looks like there is one at the Winchester – 15% off when you book 8 or more rooms | Excerpt/Transcript Explanation: The transcript specifically points out that the Winchester has a 15% discount (15% off) for groups that book at least eight rooms. Answer Explanation: The answer is C because the Winchester Hotel is the only one that offers a cheaper price for groups. Reason For Correctness: The correct answer is C because the travel agent confirms that the Winchester Hotel provides a price reduction for group bookings. In the conversation, the agent says there is '15% off' at this hotel when booking many rooms. This 'off' price is a synonym for a discount. The agent also mentions that the Royal Hotel does not have a group discount. |
| Q6 | C | Yes. In fact, it has a play place that kids just love, with slides, and swings and everything. Definitely a good hotel to bring the kids | Excerpt/Transcript Explanation: The transcript shows the agent explaining that the Winchester Hotel has a fun place for kids to enjoy, including specific equipment like slides and swings. Answer Explanation: The answer is the Winchester Hotel. Reason For Correctness: The correct answer is the Winchester Hotel because the agent explicitly describes a 'play place' there for children when the customer asks if that specific hotel is suitable for kids. The agent mentions it has slides and swings, which confirms it has a children's play area. Keywords like 'play place', 'slides', and 'swings' indicate this specific facility. |
| Q7 | deposit | We will hold a block of rooms for you as soon as you send a deposit | Excerpt/Transcript Explanation: The transcript shows that the hotel will save the rooms for the group once the man pays a deposit (money paid in advance). Answer Explanation: The answer 'deposit' means the first part of a payment used to hold or reserve something, like hotel rooms. Reason For Correctness: The correct answer is 'deposit' because the travel agent tells the customer that the hotel will only save a 'block of rooms' for the group once he sends this initial payment. The customer agrees to 'put down the deposit' to secure their stay. |
| Q8 | invitations | I'll send the invitations and put down the deposit | Excerpt/Transcript Explanation: The transcript shows the customer deciding to send out the invitations to the group and pay the deposit for the hotel rooms. Answer Explanation: The answer "invitations" refers to the messages or requests the customer needs to send to the people in his group to ask them to join the trip. Reason For Correctness: The correct answer is identified from the travel agent's advice and the customer's confirmation. The agent suggests that once the customer knows how many hotel rooms are needed, he should send out invitations right away. The customer agrees to do this as one of his immediate tasks to organize the visit. Keywords to look for in the text are "send" and "invitations." |
| Q9 | transport / transportation | Great! And don't worry about this now, but sometime before you arrive do let us know if you'll be requiring our transport service to and from the airport | Excerpt/Transcript Explanation: The transcript shows the travel agent telling the man to inform the hotel before his trip if his group needs the special car service for the airport. Answer Explanation: The answer means moving people from one place to another, like from an airport to a hotel. Reason For Correctness: The correct answer is transport because the travel agent tells the customer to let the hotel know before they arrive if they need a ride to and from the airport. In the conversation, the agent specifically uses the phrase 'transport service' to describe this help. Telling someone 'before you arrive' is another way of saying 'in advance.' |
| Q10 | gifts / presents | Oh, don't worry about it. It is a free service, so if you would like to tip you are welcome to do so, but hotel drivers do not accept gifts | Excerpt/Transcript Explanation: The transcript shows the agent telling the customer that they can give a small amount of money as a thank you (a tip), but they should not bring physical items for the drivers because the drivers are not allowed to accept them. Answer Explanation: The answer means that the customer does not have to give items or presents to the people driving the hotel cars. Reason For Correctness: The correct answer is based on the agent's explanation regarding the airport transport service. When the customer asks if they should bring presents for the drivers to show thanks, the agent clarifies that while a 'tip' (extra money) is allowed, the drivers are not allowed to take any 'gifts'. Therefore, there is no need to prepare them. |
Transcript
AGENT: Hello, Elite Travel, this is Emily speaking, how may I assist you today?
CUSTOMER: Hi, I have a group visit to plan, and I wonder whether you could help me decide on which hotel to book. I have narrowed it down to either the Winchester, the Royal Hotel, or the Star Hotel. I am wondering if you have a recommendation.
AGENT: I would be happy to help! Those three are excellent choices. If everyone is booking hotel rooms independently, an easy way to do it is online booking. The Star Hotel offers online bookings at no additional charge.
CUSTOMER: It sounds fine!
AGENT: Yeah, and you can even book the gorgeous sea view rooms if you act quickly.
CUSTOMER: Hm, I will consider that. It would be great since we are mostly first-time visitors to the area to get a nice view of the water. Now, are there handicap accessible rooms?
AGENT: Yes, all three options have access for the physically disabled.
CUSTOMER: Great. I should also mention that we will be on a tight schedule, so we won't have much time to go out for meals. Which of these hotels serve food?
AGENT: There is a limited continental breakfast menu at the Star and at the Winchester. For a full restaurant and room service, the Royal Hotel is your best bet.
CUSTOMER: Oh wonderful! Could you tell me more about the restaurant?
AGENT: Absolutely. In the morning there is a gourmet buffet or a la carte item, and after 11 a.m. lunch is served in the dining room. Dinners are in a nice, low-key but high quality setting in the hotel's private dining room and Fridays feature the house jazz band.
CUSTOMER: How lovely! Is there a group discount?
AGENT: No, sorry. Not at the Royal hotel. Let me check on the others, though. Could I place you on hold for just a second?
CUSTOMER: Sure, thanks.
AGENT: It looks like there is one at the Winchester – 15% off when you book 8 or more rooms.
CUSTOMER: Really? Sold! We'll book at the Winchester. Wait – is it suitable for children though? We'll have a few little ones in our group, and it would be great to have a way to keep them occupied.
AGENT: Yes. In fact, it has a play place that kids just love, with slides, and swings and everything. Definitely a good hotel to bring the kids.
CUSTOMER: Okay, great.
CUSTOMER: So now I know where we'll be staying, what next? Should I go ahead and book transportation and assign rooms and everything?
AGENT: Well, for now, there are only a few things for you to take care of. We will hold a block of rooms for you as soon as you send a deposit. I recommend booking as soon as possible, so you probably want to send the invitations as soon as you know how many rooms to hold.
CUSTOMER: Oh, right. Okay, I'll send the invitations and put down the deposit. Is there anything else I should take care of?
AGENT: Great! And don't worry about this now, but sometime before you arrive do let us know if you'll be requiring our transport service to and from the airport.
CUSTOMER: I'll make sure to let you know. Does that incur a service charge? Or perhaps a tip, or some presents to show our gratitude for the personal car service?
AGENT: Oh, don't worry about it. It is a free service, so if you would like to tip you are welcome to do so, but hotel drivers do not accept gifts.
CUSTOMER: Thanks for your help!
AGENT: My pleasure. Enjoy your stay at the Winchester!