Working At Milo’s Restaurants - IELTS Listening Answers & Explanations
From Cambridge IELTS 18 Academic Listening Test 2 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–5 Note Completion
Complete the notes below.
Write ONE WORD ONLY for each answer.
Working at Milo’s Restaurants
Benefits
- 1 provided for all staff
- 2 during weekdays at all Milo’s Restaurants
- 3 provided after midnight
Person specification
- must be prepared to work well in a team
- must care about maintaining a high standard of 4
- must have a qualification in 5
Questions 6–10 Table Completion
Complete the table below.
Write ONE WORD AND/OR A NUMBER for each answer.
| Location | Job title | Responsibilities include | Pay and conditions |
| 6 Street | Breakfast supervisor | Checking portions, etc. are correct
Making sure 7 is clean |
Starting salary £8 per hour
Start work at 5.30 a.m. |
| City Road | Junior chef | Supporting senior chefs
Maintaining stock and organising 9 |
Annual salary £23,000
No work on a 10 once a month |
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | training | For example, all employees get training – even temporary staff. | Excerpt/Transcript Explanation: The transcript mentions that all employees, including temporary staff, receive training. Answer Explanation: The answer indicates that a qualification in training is required for the position. Reason For Correctness: The correct answer matches the requirement in the personnel specification for having a qualification in training. This aligns with the excerpt stating that even temporary staff receive training, emphasizing the importance of training in the workplace. |
| Q2 | discount | But another benefit of working for a big company like this is that you can get a discount at any of their restaurants. | Excerpt/Transcript Explanation: The transcript talks about another positive aspect of working for a big company, which is the ability to get a reduced price when dining at any of their restaurants. Answer Explanation: The answer is a special price given to employees when they eat at Milo's Restaurants. Reason For Correctness: The correct answer 'discount' fits perfectly in the context as it explains the benefit mentioned in the excerpt about employees being able to get a discount at Milo's Restaurants. This aligns with the idea of staff receiving a special reduced rate for meals, which is a common perk provided by many companies to their employees. |
| Q3 | taxi | But if you have to do a late shift and finish work after midnight, the company will pay for you to get a taxi home. | Excerpt/Transcript Explanation: The transcript mentions that if an employee works a late shift and ends after midnight, the company will arrange and pay for a taxi for the employee to go home. Answer Explanation: The answer 'taxi' refers to a ride service provided by the company to ensure employees' safe transportation home if they finish work late. Reason For Correctness: The correct answer is 'taxi' because it directly matches the company's policy of providing transportation via a taxi for employees who work late shifts and finish after midnight, as mentioned in the excerpt. |
| Q4 | service | e had to make sure we gave a really high level of service. | Excerpt/Transcript Explanation: The transcript mentions that the speaker had to ensure they provided excellent service. Answer Explanation: The answer is a general term that refers to the help or assistance provided to customers in a restaurant or similar setup. Reason For Correctness: The correct answer is appropriate as it directly corresponds to the level of assistance or care provided by the staff, as mentioned in the excerpt about maintaining a high level of service. |
| Q5 | English | So the only other thing that’s required is good communication skills, so you’ll need to have a certificate in English. | Excerpt/Transcript Explanation: The transcript mentions that good communication skills are required, and a certificate in English is needed for this job. Answer Explanation: The answer means that having qualifications in English is important for this job. Reason For Correctness: The correct answer is 'English' because it refers to the specific qualification required for the job mentioned in the excerpt, which is a certificate in English. This aligns with the need for good communication skills in English for the position at Milo's Restaurants. |
| Q6 | Wivenhoe | The first one is in Wivenhoe Street. | Excerpt/Transcript Explanation: The transcript mentions that the first location is on Wivenhoe Street. Answer Explanation: The answer 'Wivenhoe' refers to a specific street or location. Reason For Correctness: The correct answer is 'Wivenhoe' because it fits the context of being a street name as mentioned in the excerpt. |
| Q7 | equipment | Obviously checking that all the portions are correct, etc., and then things like checking all the procedures for cleaning the equipment are being followed. | Excerpt/Transcript Explanation: The transcript talks about making sure that all the procedures for cleaning the equipment are being followed, such as checking that the equipment used in the breakfast preparation is cleaned properly. Answer Explanation: The answer 'equipment' refers to the tools and machinery used in a kitchen, like stoves, ovens, or utensils. Reason For Correctness: The correct answer is 'equipment' because it fits the context of ensuring cleanliness of tools used for breakfast preparation, which aligns with the responsibility of checking that equipment is clean as stated in the excerpt. |
| Q8 | 9.75 | Well, to begin with, you’d be getting £9.75 but that goes up to £11.25 after three months. | Excerpt/Transcript Explanation: The transcript mentions that initially, the pay for the job is £9.75 per hour, which increases to £11.25 after three months. Answer Explanation: The answer is '9.75'. Reason For Correctness: The correct answer matches the initial pay mentioned in the excerpt, which is £9.75 per hour. |
| Q9 | deliveries | And you’d be responsible for making sure there’s enough stock each week – and sorting out all the deliveries. | Excerpt/Transcript Explanation: The transcript mentions that the person would be in charge of ensuring there is enough stock available each week and managing all the items that are delivered to the location. Answer Explanation: The answer 'deliveries' refers to the goods that are brought to the location, such as food ingredients or supplies, by external suppliers. Reason For Correctness: The correct answer is 'deliveries' because it directly relates to the responsibility of handling and organizing the items that are delivered to the workplace, as mentioned in the excerpt. |
| Q10 | Sunday | But you do get one Sunday off every four weeks. | Excerpt/Transcript Explanation: The transcript mentions that employees get one day off every four weeks, specifically on a Sunday. Answer Explanation: The answer 'Sunday' refers to the specific day of the week when employees get a day off. Reason For Correctness: The correct answer aligns with the information provided in the excerpt, which explicitly states that one Sunday off is granted every four weeks. |
Transcript
WOMAN: So, I understand you’re interested in restaurant work?
MAN: Yes. I’ve got a bit of experience and I can provide references.
WOMAN: That’s good. I can check all that later. Now, Milo’s Restaurants have some vacancies at the moment. They’re a really good company to work for. Lots of benefits.
MAN: Oh right.
WOMAN: Yes. They’ve got a very good reputation for looking after staff. For example, all employees get training – even temporary staff.
MAN: Oh really? That’s quite unusual, isn’t it?
WOMAN: Certainly is.
MAN: And do staff get free uniforms too?
WOMAN: Um … you just need to wear a white T-shirt and black trousers, it says here. So I guess not … But another benefit of working for a big company like this is that you can get a discount at any of their restaurants.
MAN: Even at weekends?
WOMAN: No, but you’ll be working then anyway.
MAN: Oh yes. I suppose so. Most of their restaurants are in the city centre, aren’t they? So, easy to get to by bus?
WOMAN: Yes. That’s right. But if you have to do a late shift and finish work after midnight, the company will pay for you to get a taxi home.
MAN: I probably won’t need one. I think I’d use my bike.
WOMAN: OK. Now, they do have some quite specific requirements for the kind of person they’re looking for. Milo’s is a young, dynamic company and they’re really keen on creating a strong team. It’s really important that you can fit in and get on well with everyone.
MAN: Yeah. I’ve got no problem with that. It sounds good, actually. The last place I worked for was quite demanding too. We had to make sure we gave a really high level of service.
WOMAN: That’s good to hear because that will be equally important at Milo’s. I know they want people who have an eye for detail.
MAN: That’s fine. I’m very used to working in that kind of environment.
WOMAN: Perfect. So the only other thing that’s required is good communication skills, so you’ll need to have a certificate in English.
MAN: Sure.
—————
WOMAN: OK. Let’s have a look at the current job vacancies at Milo’s. The first one is in Wivenhoe Street.
MAN: Sorry, where?
WOMAN: Wivenhoe. W-l-V-E-N-H-O-E. It’s quite central, just off Cork Street.
MAN: Oh right.
WOMAN: They’re looking for a breakfast supervisor.
MAN: That would be OK.
WOMAN: So you’re probably familiar with the kind of responsibilities involved. Obviously checking that all the portions are correct, etc., and then things like checking all the procedures for cleaning the equipment are being followed.
MAN: OK. And what about the salary? In my last job I was getting £9.50 per hour. I was hoping to get a bit more than that.
WOMAN: Well, to begin with, you’d be getting £9.75 but that goes up to £11.25 after three months.
MAN: That’s not too bad. And I suppose it’s a very early start?
WOMAN: Mmm. That’s the only unattractive thing about this job. But then you have the afternoons and evenings free. So the restaurant starts serving breakfast from 7 a.m. And you’d have to be there at 5.30 to set everything up. But you’d be finished at 12.30.
MAN: Mmm. Well, as you say, there are advantages to that.
WOMAN: Now, you might also be interested in the job at the City Road branch. That’s for a junior chef, so again a position of responsibility.
MAN: I might prefer that, actually.
WOMAN: Right, well obviously this role would involve supporting the sous chef and other senior staff. And you’d be responsible for making sure there’s enough stock each week – and sorting out all the deliveries.
MAN: I’ve never done that before, but I imagine it’s fairly straightforward, once you get the hang of it.
WOMAN: Yes, and you’d be working alongside more experienced staff to begin with, so I’m sure it wouldn’t be a problem. The salary’s slightly higher here. It’s an annual salary of £23,000.
MAN: Right.
WOMAN: I know that if they like you, it’s likely you’ll be promoted quite quickly. So that’s worth thinking about.
MAN: Yes. It does sound interesting. What are the hours like?
WOMAN: The usual, I think. There’s a lot of evening and weekend work, but they’re closed on Mondays. But you do get one Sunday off every four weeks. So would you like me to send off your …