CAUSTON HEALTH CENTRE PATIENT INFORMATION LEAFLET & BENTLEY HOSPITAL CATERING SERVICE - IELTS Reading Answers & Explanations
From Cambridge IELTS 06 General Training Reading Test 1 · Part 1 · Questions 1–14
Reading Passage
Read the text below and answer Questions 1-9.
CAUSTON HEALTH CENTRE PATIENT INFORMATION LEAFLET
A Appointments
Please telephone 826969 (8.30am – 5.00pm: Mon – Fri). We suggest that you try to see the same doctor whenever possible because it is helpful for both you and your doctor to know each other well. We try hard to keep our appointments running to time, and ask you to be punctual to help us achieve this; if you cannot keep an appointment, please phone in and let us know as soon as possible so that it can be used for someone else. Please try to avoid evening appointments if possible. Each appointment is for one person only. Please ask for a longer appointment if you need more time.
B Weekends and Nights
Please telephone 823307 and a recorded message will give you the number of the doctor from the Centre on duty. Please remember this is in addition to our normal working day. Urgent calls only please.
A Saturday morning emergency surgery is available between 9.30am and 10.00am. Please telephone for home visits before 10.00am at weekends.
C Centre Nurses
Liz Stuart, Martina Scott and Helen Stranger are available daily by appointment to help you with dressings, ear syringing, children's immunisations, removal of stitches and blood tests. They will also advise on foreign travel, and can administer various injections and blood pressure checks.
For any over 75s unable to attend the clinic, Helen Stranger will make a home visit.
All three Centre Nurses are available during normal working hours to carry out health checks on patients who have been on doctors' lists for 3 years.
D New Patients
Within 3 months of registering with the Centre, new patients on regular medication are invited to attend a health check with their doctor. Other patients can arrange to be seen by one of the Centre Nurses.
E Services Not Covered
Some services are not covered by the Centre e.g. private certificates, insurance, driving and sports medicals, passport signatures, school medicals and prescriptions for foreign travel. There are recommended fees for these set by the National Medical Association. Please ask at reception.
F Receptionists
Our receptionists provide your primary point of contact – they are all very experienced and have a lot of basic information at their fingertips. They will be able to answer many of your initial queries and also act as a link with the rest of the team. They may request brief details of your symptoms or illness – this enables the doctors to assess the degree of urgency.
G Change of Address
Please remember to let us know if you decide to relocate. It is also useful for us to have a record of your telephone number.
______________
Read the text below and answer Questions 10-14.
BENTLEY HOSPITAL CATERING SERVICE
TO ALL PERMANENT AND TEMPORARY MEMBERS OF STAFF
IMPORTANT INFORMATION
Meal Breaks
(minimum company guidelines)
| HOURS WORKED | BREAK TO BE TAKEN |
|---|---|
| 0-4 hrs | nil |
| 4-6 hrs | 15 mins |
| 6-8 hrs | 30 mins |
| 8-12 hrs | 60 mins (taken as 2 × 30 mins) |
| 12-24 hrs | 75 mins (taken as 2 × 30 mins + 1 × 15 mins) |
Your section staffing board will show the times when these breaks are to be taken.
Please note
It is your responsibility to check that the total break time shown on the staffing sheets accurately reflects the breaks that you take. Any discrepancies should be raised with your Staff Co-ordinator immediately.
SPECIAL REQUIREMENTS – FOOD HANDLERS
Food handlers are those concerned with preparing and serving unwrapped food.
Food handlers should report any instance of sickness, diarrhoea and/or stomach upset experienced either while at work or during a holiday to a member of the Personnel Management team. Any infections of ear, nose, throat, mouth, chest or skin should also be reported to a member of the Personnel Management team.
Food handlers need to have an annual dental examination by the company dentist. Alternatively, a current certificate of dental fitness may be produced from their own dentist. This applies to all permanent staff who handle food.
Questions
Questions 1–4 Matching Information
The text has seven sections, A-G.
Which section contains the following information?
Write the correct letter, A-G.
Questions 5–9 True / False / Not Given
Do the following statements agree with the information given in the text?
Write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
Questions 10–14 Matching Sentence Endings
Complete each sentence with the correct ending, A-J, below.
Write the correct letter, A-J.
A. talk to a staff co-ordinator.
B. have two thirty-minute breaks.
C. not take any breaks for meals.
D. pay for any meals they have.
E. get a single one-hour break.
F. look at the section staffing board.
G. lose pay for their break times.
H. tell a member of the Personnel Management team.
I. have an annual dental examination.
J. consult their doctor.
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | B | Please telephone 823307 and a recorded message will give you the number of the doctor from the Centre on duty. Please remember this is in addition to our normal working day. Urgent calls only please | Excerpt/Passage Explanation: The passage explains that for help during times that are not part of the 'normal working day,' you should call a phone number to hear a recorded message that tells you which doctor is currently working. Answer Explanation: The answer B means that Section B of the text provides instructions for what to do when you need medical help during times when the health center is usually closed, such as at night or during the weekend. Reason For Correctness: The correct answer is B because this section is titled 'Weekends and Nights,' which refers to times outside of the standard Monday to Friday, 8:30am - 5:00pm schedule mentioned in Section A. It explains that for situations happening 'in addition to our normal working day,' patients should call a specific phone number to reach a doctor for urgent needs. The phrase 'in addition to' functions as a synonym for 'outside of' or 'extra to' the regular hours. |
| Q2 | F | Our receptionists provide your primary point of contact – they are all very experienced and have a lot of basic information at their fingertips. They will be able to answer many of your initial queries and also act as a link with the rest of the team | Excerpt/Passage Explanation: The passage explains that receptionists are the main people to talk to first because they have a lot of information and can answer many of your first questions. Answer Explanation: The answer is section F, which describes the role and duties of the receptionists at the health center. Reason For Correctness: The correct answer is section F because it identifies receptionists as the first people patients should talk to. The text calls them the 'primary point of contact,' meaning the first person you meet or call. It also states they have 'basic information' to help with 'initial queries,' which are the first questions a person usually has. |
| Q3 | D | Within 3 months of registering with the Centre, new patients on regular medication are invited to attend a health check with their doctor. Other patients can arrange to be seen by one of the Centre Nurses | Excerpt/Passage Explanation: The passage says that during the first 3 months after a person joins (registers), they are asked to have a health meeting with a doctor or they can plan a meeting with a nurse. Answer Explanation: The answer is section D, which explains what new people joining the health center need to do. Reason For Correctness: The correct answer is D because section D is titled 'New Patients'. This section explains that after a person joins or is 'registering' with the clinic, they are offered a check-up. It specifically mentions what happens for those on regular medicine and for other patients within the first few months of them joining. |
| Q4 | A | if you cannot keep an appointment, please phone in and let us know as soon as possible so that it can be used for someone else | Excerpt/Passage Explanation: The passage explains that if a person cannot come to their meeting with the doctor, they should call the office right away. This allows another patient to take that time. Answer Explanation: The answer 'A' refers to the section of the text titled 'Appointments' which explains the rules for visiting the doctor. Reason For Correctness: The correct answer is section 'A' because it specifically instructs patients on what to do if they are unable to attend their scheduled time with a doctor. The text uses the phrase 'cannot keep an appointment,' which is another way to say you need to cancel, and it tells the patient to 'phone in' (call them) so that the time can be given to another person. |
| Q5 | FALSE | We suggest that you try to see the same doctor whenever possible because it is helpful for both you and your doctor to know each other well | Excerpt/Passage Explanation: The passage explains that the clinic thinks seeing the same doctor is helpful, but they only ask you to 'try' to do it and only 'whenever possible' (when you are able to). Answer Explanation: The answer is FALSE because it is not a strict rule that you have to see the same doctor every time you visit the clinic. Reason For Correctness: The correct answer is FALSE because the text uses the word 'suggest,' which means they give advice or a recommendation rather than a command. They also use the phrase 'whenever possible,' indicating that there are times when you might see a different doctor. The question uses the word 'must,' which contradicts the optional nature of the advice given in the passage. |
| Q6 | NOT GIVEN | Some services are not covered by the Centre e.g. private certificates, insurance, driving and sports medicals, passport signatures, school medicals and prescriptions for foreign travel | Excerpt/Passage Explanation: The passage mentions prescriptions only in the context of medicine needed for traveling to other countries. It does not provide any rules or instructions for getting a repeat prescription for regular health needs. Answer Explanation: The answer "NOT GIVEN" means that the provided text does not contain any information about whether or not you need an appointment to get a repeat prescription. Reason For Correctness: The correct answer is "NOT GIVEN" because the passage never explains the process for obtaining a repeat prescription. While Section A discusses how to make appointments for general reasons and Section E mentions that "prescriptions for foreign travel" are not covered by standard services (meaning they have a fee), there is no mention of the rules for regular repeat prescriptions. Because the text is silent on this specific topic, we cannot say if the statement is true or false. |
| Q7 | NOT GIVEN | Liz Stuart, Martina Scott and Helen Stranger are available daily by appointment to help you with dressings, ear syringing, children's immunisations, removal of stitches and blood tests | Excerpt/Passage Explanation: The passage introduces the three centre nurses and lists their general duties, but it does not mention job titles or indicate that any one of them is in charge of the others. Answer Explanation: The answer 'NOT GIVEN' means that the text does not provide enough information to confirm or deny whether Helen Stranger is the Head Nurse. Reason For Correctness: The correct answer is 'NOT GIVEN' because Section C of the leaflet mentions Helen Stranger as one of the three nurses who work at the centre. While it explains some of her specific tasks, like making home visits to older patients, it never uses the title 'Head Nurse' or says she is the leader of the other nurses. Since this specific information is missing from the whole passage, we cannot determine if the statement is true or false. |
| Q8 | TRUE | They may request brief details of your symptoms or illness – this enables the doctors to assess the degree of urgency | Excerpt/Passage Explanation: The passage says that receptionists might ask you for a short explanation of how you are feeling or what sickness you have. This helps the doctors understand how fast you need medical help. Answer Explanation: The answer means that the people working at the front desk might ask you to describe what is wrong with your health. Reason For Correctness: The correct answer is TRUE because Section F of the text specifically discusses the role of receptionists. It states that they might ask for 'brief details' regarding 'symptoms or illness'. In a medical context, details about symptoms or illness are the same as 'explaining your problem'. The text explains that they do this to help doctors decide how quickly a patient needs to be seen. |
| Q9 | TRUE | Please remember to let us know if you decide to relocate. It is also useful for us to have a record of your telephone number | Excerpt/Passage Explanation: The passage tells patients they must tell the health center if they move to a new place. It also says that the center wants to keep a copy of your phone number. Answer Explanation: The answer means that if you move to a new home, you must provide your updated address and phone number to the health center. Reason For Correctness: The correct answer is TRUE because the text has a section called 'Change of Address' that asks patients to inform the center if they 'relocate'. To 'relocate' is a synonym (another word) for moving house. The text also explains that it is helpful for them to have your telephone number, which is part of your contact details. |
| Q10 | C | 0-4 hrs | Excerpt/Passage Explanation: The passage uses a table to show how many minutes of break time workers get. For anyone working between 0 and 4 hours, the break time is 'nil', which means they do not get a break. Answer Explanation: The answer means that if a person works for 3 hours, they do not get any time off to eat a meal. Reason For Correctness: The correct answer is found in the table under the 'Meal Breaks' section. This table lists how much break time an employee earns based on the number of hours they work. For a shift lasting between 0 and 4 hours, the table uses the word 'nil', which means zero or none. Since 3 hours falls into this category, the worker gets no break. |
| Q11 | B | 8-12 hrs 60 mins (taken as 2 × 30 mins) |
Excerpt/Passage Explanation: The passage provides a chart showing that if a person works anywhere from 8 to 12 hours, they are allowed 60 minutes of break time, which is divided into two 30-minute parts. Answer Explanation: The answer B means that workers who have an 11-hour shift will get two separate breaks, and each of those breaks will last for thirty minutes. Reason For Correctness: The correct answer is B because the 'Bentley Hospital Catering Service' text includes a table that tells staff how long their meal breaks should be based on their hours. Since 11 hours is between 8 and 12 hours, the '8-12 hrs' rule applies. The table states that workers in this group get 60 minutes of break time, which must be split into two periods of 30 minutes each (2 × 30 mins). |
| Q12 | F | Your section staffing board will show the times when these breaks are to be taken | Excerpt/Passage Explanation: The passage explains that there is a board in the work area that tells employees the specific times they should take their breaks. Answer Explanation: The answer means that workers need to check a specific board in their work area to see the schedule for their meal breaks. Reason For Correctness: The correct answer is F because the text states that the times for meal breaks are listed on the section staffing board. Employees are told to look at this board to find out exactly when they are scheduled to rest. Key words like show and times indicate that the board is the source of this information. |
| Q13 | I | Food handlers need to have an annual dental examination by the company dentist | Excerpt/Passage Explanation: The passage says that people who prepare or serve food need to have their teeth checked by the company's dentist once a year. Answer Explanation: The answer means that staff who work with food are required to get a check-up for their teeth once every year. Reason For Correctness: The correct answer is I because the section titled 'SPECIAL REQUIREMENTS – FOOD HANDLERS' explicitly states that these employees must have a yearly dental check-up. In the text, 'food handlers' refers to employees working with food, and 'annual' is a synonym for 'every year'. |
| Q14 | H | Food handlers should report any instance of sickness, diarrhoea and/or stomach upset experienced either while at work or during a holiday to a member of the Personnel Management team | Excerpt/Passage Explanation: The passage says that people who work with food must tell a person from the Personnel Management team if they are sick, even if it happens while they are on vacation. Answer Explanation: The answer means that workers who prepare or serve food must speak with a specific group of managers if they have been sick. Reason For Correctness: The correct answer is H because the section for Food handlers says that these workers must report any 'sickness' or 'stomach upset' to the 'Personnel Management team.' In English, to 'report' something to someone means the same as to 'tell' them about it. |