Tauber Insurance Company - IELTS Listening Answers & Explanations
From IELTS Simulation Tests Academic Listening Test 02 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–5 Form Completion
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
TAUBER INSURANCE Co.
| Example | Answer |
| Insurance type: | Vehicle |
| Policy #: | 1 |
| Make & Model: | Masda Marvel |
| Engine size: | 2 |
| Name: | Lisa Marie Heathcote |
| Date of Birth: | 3 1955 |
| Password: | 4 |
| Change valuation? | Yes ☑
No |
| Reduce value to: | $ 5 |
Questions 6–10 Note Completion
Complete the notes below.
Write ONE WORD ONLY for each answer.
Notes to be added to policy:
Add new driver:
- Name: Samuel Michaels
- Age: 28
- Relationship to main driver: 6
Reason:
- 7
Client/new driver to provide:
- Verified 8 of driver's licence
- Clean driving 9
Start date:
- 10 cover for 2 weeks from today
- Full cover when paperwork approved
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | ZQW5009 | MAN: Can you give me the number of the policy please? WOMAN: Certainly, I have it here in front of me. It’s ZQW5009 | Excerpt/Transcript Explanation: The transcript shows the man asking for the insurance policy number, and the woman replying that the number is ZQW5009. Answer Explanation: The answer is the policy number "ZQW5009". Reason For Correctness: The correct answer is "ZQW5009" because the insurance agent asks the woman for the policy number, and she clearly reads it out as "ZQW5009". |
| Q2 | 2 500 cc / 2,500 cc | MAN: How big is the engine? Is it 1500 or 1800 cc, for example? WOMAN: Oh that it’s actually much bigger than that: it’s 2500 cc |
Excerpt/Transcript Explanation: The transcript shows the man asking how large the car engine is, and the woman replying that its size is 2500 cc. Answer Explanation: The answer means that the car engine's capacity or size is 2500 cc. Reason For Correctness: The correct answer is '2500 cc' because when the insurance agent asks about the engine size ('cc rating' / 'How big is the engine?'), the woman replies that it is '2500 cc'. |
| Q3 | 22nd August / August 22nd / 22 August / August 22 / 22-08 / 22-8 | MAN: Right. I see both here but Lisa is the one I want for ID purposes. And your date of birth, Lisa I mean, Marie. WOMAN: The twenty-second of August, 1955 |
Excerpt/Transcript Explanation: The transcript shows the man asking for her date of birth, and the woman clearly replies that she was born on the twenty-second of August, 1955. Answer Explanation: The answer means that the customer was born on the twenty-second day of August. Reason For Correctness: The correct answer is confirmed when the insurance agent asks the customer for her date of birth. She answers that her birth date is "The twenty-second of August, 1955." Since the year "1955" is already written on the form, only the day and month (22nd August) are required to complete the blank. |
| Q4 | Jack 1897 | WOMAN: Alright Oh, I remember now, it’s my grandfather’s name, Jack. MAN: Yes, followed by some numbers WOMAN: 1897—right? MAN: Correct |
Excerpt/Transcript Explanation: The transcript shows the woman saying her policy password consists of the name "Jack" and the number "1897", which the man confirms is correct. Answer Explanation: The answer is the security password on the customer's insurance account, which is "Jack 1897". Reason For Correctness: The correct answer is "Jack 1897" because the insurance agent asks the woman to confirm the password on her policy. After guessing incorrectly at first, the woman remembers her grandfather's name, "Jack", followed by the digits "1897", which the agent confirms as correct. |
| Q5 | 15 000 / 15,000 | WOMAN: Well, a couple of things. Firstly, I think it’s overvalued at the moment. Can we reduce the value by $5,000. MAN: You mean, bring it down to $15,000? WOMAN: Yes, I’m sure it’s lost quite a bit of value over the past year | Excerpt/Transcript Explanation: The transcript shows the woman asking to reduce the car's insured value, and when the insurance agent asks if she wants to set the new total value to $15,000, she agrees. Answer Explanation: The answer "15,000" refers to the new total dollar value of the car after it is reduced. Reason For Correctness: The correct answer is "15,000" because the form asks for the specific amount to reduce the car's value to ("Reduce value to: $"). In the conversation, the woman asks to lower the value by $5,000, and the agent clarifies by asking if she means to "bring it down to $15,000", which she confirms by saying "Yes". |
| Q6 | son-in-law | WOMAN: Oh, he is family he’s married to my daughter. He’s my son-in-law. And he’s 28 in fact |
Excerpt/Transcript Explanation: The transcript shows the woman confirming that Samuel is her son-in-law because he is married to her daughter. Answer Explanation: The answer is "son-in-law", which means the husband of the speaker's daughter. Reason For Correctness: The correct answer is "son-in-law" because when the insurance agent asks about the relationship of the new driver (Samuel Michaels) to the policyholder, the woman explains that he is married to her daughter and explicitly states, "He's my son-in-law." |
| Q7 | family | MAN: So that would be family reasons, then? WOMAN: Yes, I think so. Will my premium go up |
Excerpt/Transcript Explanation: The transcript shows the man confirming that the reason for using the car is "family reasons", and the woman replies in agreement. Answer Explanation: The answer "family" means that the car will be used for personal, household, or family-related purposes rather than for business. Reason For Correctness: The correct answer is "family" because the agent asks the woman to clarify the purpose of adding the new driver, asking if driving her to appointments counts as "family reasons". The woman agrees with "Yes, I think so", making "family" the correct word to note down as the reason. |
| Q8 | photocopy / copy | MAN: No—as long as you can provide us with a photocopy of his driver’s licence—a true copy—you know what I mean—you’ll have to get someone from the Department of Transport to sign it saying that he’s seen the original document | Excerpt/Transcript Explanation: The transcript shows the insurance agent asking the woman to provide an officially verified copy or photocopy of the driver's licence. Answer Explanation: The answer refers to an official duplicate or reproduction (a "copy" or "photocopy") of the driver's licence document. Reason For Correctness: The correct answer is confirmed when the insurance agent explains what documents are required to add the new driver. He states that they need a "photocopy" or a "true copy" of Samuel's driver's licence that has been verified and signed by someone from the Department of Transport. |
| Q9 | record | Oh, and while he’s at the Department, he should ask them for a record of any driving offences, demerit points, that kind of thing, only for the last five years though. We’re not interested in anything beyond that but it’s important that he has a clean record for the five previous years | Excerpt/Transcript Explanation: The transcript states that the driver needs to provide information about driving offences from the Department of Transport and must have a clean history (record) for the past five years. Answer Explanation: The answer is "record", which means an official document showing a person's past driving history. Reason For Correctness: The correct answer is "record" because the insurance agent specifies that Samuel must have a "clean record" regarding driving offences and demerit points over the previous five years. In the notes, the phrase "Clean driving " corresponds directly to needing a clean driving record. |
| Q10 | temporary | MAN: Yes, we can issue temporary cover from today’s date but full cover won’t apply until we’ve received the paperwork and it’s been approved. WOMAN: What exactly is ‘temporary’? MAN: He’ll be covered for two full weeks but it will lapse after that time if there’s any problem with his credentials | Excerpt/Transcript Explanation: The transcript states that the company will give short-term ("temporary") insurance protection starting today, which will last for two weeks until full approval is completed. Answer Explanation: The answer "temporary" means lasting for only a short or limited time rather than being permanent. Reason For Correctness: The correct answer is "temporary" because the insurance agent explains that they can provide "temporary cover" starting today, which lasts for two weeks until all paperwork is submitted and approved. Keywords to pay attention to include "issue temporary cover" and "covered for two full weeks." |
Transcript
MAN: Good morning. Tauber Insurance Company. How can I help you?
WOMAN: Good morning. I want to alter my insurance policy.
MAN: Is that for your house, contents, or vehicle?
WOMAN: My vehicle.
MAN: Can you give me the number of the policy please?
WOMAN: Certainly, I have it here in front of me. It’s ZQW5009.
MAN: And what make and model of car is it?
WOMAN: It’s a Masda…a Masda Marvel.
MAN: And what’s the cc rating?
WOMAN: Sorry? What do you mean?
MAN: How big is the engine? Is it 1500 or 1800 cc, for example?
WOMAN: Oh that…it’s actually much bigger than that: it’s 2500 cc.
MAN: Thank you. Now I just have to ask you a few questions to verify your identity. What name is the policy under?
WOMAN: Heathcote.
MAN: Let me just bring that up on the computer. Yes, can I just confirm your first name, please?
WOMAN: Well, my first name is Lisa but I’m known by my middle name—Marie.
MAN: Right. I see both here but Lisa is the one I want for ID purposes. And your date of birth, Lisa?...I mean, Marie.
WOMAN: The twenty-second of August, 1955.
MAN: Correct. Just one more question before we get started—can you remember the password on this policy?
WOMAN: Oh, dear. I didn’t know I had a password on it.
MAN: Everyone has a password. Would you like to take a guess?
WOMAN: Possibly it’s my mother’s name…
MAN: And what would that be?
WOMAN: Sophia.
MAN: Sorry, guess again.
WOMAN: Alright…Oh, I remember now, it’s my grandfather’s name, Jack.
MAN: Yes, followed by some numbers…
WOMAN: 1897—right?
MAN: Correct. Now we can get down to business. What exactly do you want to change?
WOMAN: Well, a couple of things. Firstly, I think it’s overvalued at the moment. Can we reduce the value by $5,000.
MAN: You mean, bring it down to $15,000?
WOMAN: Yes, I’m sure it’s lost quite a bit of value over the past year.
MAN: Done. Now, what’s the other thing?
WOMAN: Well, I want to add the name of another driver to my insurance policy.
MAN: Who is it?
WOMAN: His name is Samuel Michaels.
MAN: He doesn’t have the same family name as you?
WOMAN: No, he doesn’t. Is that a problem?
MAN: No, it shouldn’t be, as long as he’s over the age of 25, but we find it easier to get approval for family members.
WOMAN: Oh, he is family...he’s married to my daughter. He’s my son-in-law. And he’s 28 in fact.
MAN: Good— and what would he be using the car for? Would it be business or social purposes?
WOMAN: Not really…you see, I’ve injured my right arm and I’m having difficulty driving (it’s not an automatic— I have to use the gear stick) and Sam, that is Samuel, offered to drive me to my appointments and so on. He’s a good driver and I feel safe with him but I’d like to know that the car is still insured with him behind the wheel.
MAN: So that would be…family reasons, then?
WOMAN: Yes, I think so. Will my premium go up?
MAN: No—as long as you can provide us with a photocopy of his driver’s licence—a true copy—you know what I mean—you’ll have to get someone from the Department of Transport to sign it saying that he’s seen the original document.
WOMAN: I think we can manage that without any difficulty.
MAN: Oh, and while he’s at the Department, he should ask them for a record of any driving offences, demerit points, that kind of thing, only for the last five years though. We’re not interested in anything beyond that but it’s important that he has a clean record for the five previous years.
WOMAN: Oh, I’m sure that won’t be a problem. Is there anything else you need?
MAN: Just the date for when you’d like this to take effect.
WOMAN: Today, if that’s possible.
MAN: Yes, we can issue temporary cover from today’s date but full cover won’t apply until we’ve received the paperwork and it’s been approved.
WOMAN: What exactly is ‘temporary’?
MAN: He’ll be covered for two full weeks but it will lapse after that time if there’s any problem with his credentials.