Letter

Band 5+: You recently ordered a product online, but it arrived damaged and later than promised. Write a letter to the company to complain about the delivery. Include: what you ordered and when it was supposed to arrive, how the damage and delay affected you, and what you expect the company to do to resolve the issue.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear,Purchasing Manager,

I am writing this letter to inform you regarding damaged product, I have receive last night.

As i have placed order a party dress for my upcoming birthday from your website on th june. But still i did not receive my order untill today which is 16th june. Where as, Parcel supposed to deliver on 13th of june.

When I received a parcel after almost 3 days, I was unsatisfied. Even when I open my parcel and try to wear outfit, I could see there is hole on it. I was really dissatisfied and the interest to wear that particular dress for my birthday was a dream. Unfortunately,I could not able to wear outfit on on my birth anniversary.

I want to process for refund as there is no time to wait for exchange policy. That is the reason, I am writing this letter, so that in the future sellers can take precaution measures. I hope it helps for the future purchase for me as well as for other customers.

Kind Regards,

Bea

Word Count: 175

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

parcel: 3

Try using synonyms for the above words

Task Response

The letter addresses the main points of the task: it mentions the product (a party dress), the expected delivery date (13th June), the delay (received on 16th June), the damage (a hole), and the impact (couldn't wear it for the birthday). It also requests a refund. However, there are some lapses: the date of order is vague ('on th june'), the impact could be more clearly linked to the delay and damage, and the final paragraph introduces an irrelevant point about future precautions. To improve, ensure all details are specific and relevant, and focus the resolution request more clearly on the company's action.

Coherence & Cohesion

The letter has a logical structure with clear paragraphs for the order details, the problem, and the expected resolution. However, the flow is disrupted by awkward phrasing and some unclear references (e.g., 'on th june', 'untill today'). The use of cohesive devices is limited, and some sentences are overly long or run-on. To improve, use clearer topic sentences and ensure each paragraph focuses on a single idea. Also, use linking words like 'however', 'therefore', and 'in addition' to enhance the logical connection between sentences.

Lexical Resource

The vocabulary is adequate for the task, with some appropriate words like 'unsatisfied', 'dissatisfied', and 'precaution measures'. However, there are several word choice issues (e.g., 'on th june' should be 'on 13th June', 'untill' should be 'until', 'where as' should be 'whereas'). The range of vocabulary is limited, and some phrases are informal or unclear (e.g., 'the interest to wear that particular dress'). To improve, use more precise and formal language, and expand your vocabulary to include synonyms for common words like 'damaged' and 'delay'.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect clarity, including incorrect verb tenses ('I have receive' should be 'I received'), missing articles ('a damaged product'), and incorrect prepositions ('on th june' should be 'on 13th June'). There are also issues with subject-verb agreement and sentence structure (e.g., 'I could not able to wear' should be 'I was not able to wear'). To improve, focus on using past tenses correctly, ensuring subject-verb agreement, and proofreading for common errors. Practice writing sentences with a clear subject and verb, and use a variety of sentence structures to demonstrate grammatical range.

Your family is going to move to another town. Write a letter to the Principal of a local school asking if they will accept your son. Describe his academic achievements and scope of interests.

Dear Principle, I am writing to ask you about applying for my son to study at your school. I will relocate from Taichung to Taipei next month. My friend recommended that my son can go to study at your secondary school because it has a great reputation and professional teachers. I am glad to introduce […]

Band 6+

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

A friend from another country is moving to your city for work. Write a letter suggesting an interesting neighbourhood to live in, describing the local public transit system, and explaining how they can meet new people.

Your family is going to move to another town. Write a letter to the Principal of a local school asking if they will accept your son. Describe his academic achievements and scope of interests.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Plans & Pricing

Free

Premium