DENHAM’S SHIPPING AGENCY - IELTS Listening Answers & Explanations
From Succeed in IELTS Academic Listening Test 9 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–8 Form Completion
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
DENHAM'S SHIPPING AGENCY
customer quotation form
Example:
Country of destination: Ireland
Name: Tim 1
Address to be collected from: 2 University
Town: Brighton
Postcode: 3
Size of container:
Length: 2.5m
Width: 4
Depth: 5
Contents: books
6
7
Total estimated value: 8
Questions 9–10 One Choice
Choose the correct letter, A, B, or C.
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Lafferty | Tim: Of course. My name's Tim Lafferty. Jackie: Could you spell your surname for me, please, Tim? Tim: Yes, it's Lafferty; L-a-f-f-e-r-t-y | Excerpt/Transcript Explanation: The transcript shows Tim giving his full name as "Tim Lafferty" and then spelling out his last name letter by letter for the form. Answer Explanation: The answer is "Lafferty", which is the last name (surname) of the customer, Tim. Reason For Correctness: The correct answer is "Lafferty" because the form asks for the customer's full name, and the first name "Tim" is already provided. In the conversation, Jackie asks for his details and surname (family name), and Tim clearly states and spells his last name as "Lafferty; L-a-f-f-e-r-t-y". |
| Q2 | Abbeyfield | Jackie: Okay, let me make a note of the address. Tim: It's Abbeyfield University. Jackie: Is that A-B-B-E-Y-F-I-E-L-D? Tim: That's right | Excerpt/Transcript Explanation: The transcript shows Tim stating the name of his university as Abbeyfield University, and Jackie confirming the spelling of Abbeyfield. Answer Explanation: The answer is the name "Abbeyfield", which is the name of the university where the shipping company should collect the container. Reason For Correctness: The correct answer is "Abbeyfield" because when Jackie asks where to pick up the container, Tim mentions his university. He gives the name "Abbeyfield University", and Jackie spells it out letter by letter ("A-B-B-E-Y-F-I-E-L-D"), which Tim confirms. Since the word "University" is already printed on the form, only "Abbeyfield" is needed. |
| Q3 | BR8 9P3 | Jackie: Perfect. And may I take down your postcode, too? Tim: It's BR8 9P3 | Excerpt/Transcript Explanation: The transcript shows Jackie asking for the postcode and Tim giving the code BR8 9P3. Answer Explanation: The answer is the postal code of the pickup location, which is BR8 9P3. Reason For Correctness: The correct answer is BR8 9P3 because Jackie asks Tim for his postcode ("take down your postcode"), and Tim clearly states that it is "BR8 9P3". |
| Q4 | 1.25m | Tim: I do. It's approximately 2.5 metres long by 1.25 metres wide | Excerpt/Transcript Explanation: The transcript clearly shows Tim stating that the container is 2.5 metres in length and 1.25 metres in width. Answer Explanation: The answer means that the container has a width of 1.25 metres. Reason For Correctness: The correct answer is "1.25m" because Jackie asks Tim for the container's measurements, and Tim states that it is "2.5 metres long by 1.25 metres wide." The word "wide" corresponds directly to "Width" on the form. |
| Q5 | 1.20m | Tim: I make it a metre and twenty centimetres deep | Excerpt/Transcript Explanation: The transcript shows Tim stating that the container has a depth of one metre and twenty centimetres. Answer Explanation: The answer means that the depth of the container is 1.20 metres. Reason For Correctness: The correct answer is confirmed when Jackie asks for the container's height, and Tim answers that it is "a metre and twenty centimetres deep". A metre and twenty centimetres written as a measurement in metres is 1.2m or 1.20m. Therefore, the depth measurement is 1.20m. |
| Q6 | Music albums | Jackie: And what will actually be in the box, Tim? Tim: Oh, mostly old uni books. Jackie: Okay. Tim: And some music albums | Excerpt/Transcript Explanation: The transcript shows Jackie asking what items will be inside the container, and Tim replying that along with books, he is packing some music albums. Answer Explanation: The answer means sound recordings or music collections, such as CDs or records. Reason For Correctness: The correct answer is confirmed because Jackie asks what will be inside the container ("in the box"). Tim lists his items: first old university books, then "music albums", and finally stationery. Therefore, "music albums" fits the contents section of the shipping form. |
| Q7 | Stationery | Jackie: Anything else? Tim: Yes, a little bit of stationery | Excerpt/Transcript Explanation: The transcript shows Jackie asking if other items will be inside the container, and Tim confirms he is also packing stationery. Answer Explanation: The answer means writing and office materials, such as paper, pens, and envelopes. Reason For Correctness: The correct answer is confirmed when Jackie asks Tim if there will be "anything else" in the box besides his books and music albums. Tim replies that he will also pack "a little bit of stationery". Therefore, "stationery" completes the list of container contents. |
| Q8 | £3000 | Tim: The books are quite valuable; they're worth around £1800. The music albums, maybe half that, say £900, and you can put the stationery down as £300 | Excerpt/Transcript Explanation: The transcript shows Tim giving the prices for his items: £1800 for books, £900 for music albums, and £300 for stationery. Adding all these numbers together makes £3000. Answer Explanation: The answer is £3000 (three thousand British pounds). Reason For Correctness: The correct answer is £3000 because the form asks for the "Total estimated value" of the items in the container. Tim calculates the value of each item: the books are worth £1800, the music albums are worth £900, and the stationery is worth £300. When you add these three amounts together (£1800 + £900 + £300), the total amount is £3000. |
| Q9 | B | Jackie: We recommend standard cover for all our customers | Excerpt/Transcript Explanation: The transcript shows Jackie telling the customer that their company suggests the "standard" insurance option for everyone. Answer Explanation: The answer B means "standard" insurance cover. Reason For Correctness: The correct answer is B because the agent, Jackie, clearly states which insurance option the company advises people to take. When Tim asks for the cheapest plan, Jackie replies, "We recommend standard cover for all our customers." Therefore, the recommended cover by the shipping company is the standard option. |
| Q10 | B | Jackie: No problem. And one last thing; will you be needing delivery at your office, at your house, or do you intend to pick up your container at the port? Tim: Home delivery would suit me best I think | Excerpt/Transcript Explanation: The transcript shows Jackie asking if the delivery should go to the office, the house, or the port, and Tim replies that delivering to his home is best for him. Answer Explanation: The answer "B" means that Tim wants the items delivered to his house. Reason For Correctness: The correct answer is B because Jackie asks Tim where he wants the container delivered: at his office, at his house, or at the port. Tim replies that "Home delivery" suits him best. The keyword "home" matches option B, whereas office corresponds to business and port was not chosen. |
Transcript
Jackie: Good afternoon. Denham's Shipping. How can I be of service?
Tim: Well, I wish to enquire about sending a container of personal items from the UK to Ireland.
Jackie: No problem, would you like me to give you an estimate of the cost?
Tim: Yes, please.
Jackie: Well, first of all, may I take your details?
Tim: Of course. My name's Tim Lafferty.
Jackie: Could you spell your surname for me, please, Tim?
Tim: Yes, it's Lafferty; L-a-f-f-e-r-t-y.
Jackie: Thank you, Tim. Now, where would you like us to pick your container up from?
Tim: My university, if possible.
Jackie: Okay, let me make a note of the address.
Tim: It's Abbeyfield University.
Jackie: Is that A-B-B-E-Y-F-I-E-L-D?
Tim: That's right. Park Street, Brighton.
Jackie: Perfect. And may I take down your postcode, too?
Tim: It's BR8 9P3.
Jackie: Great. Thank you, Tim. Have you the container's measurements?
Tim: I do. It's approximately 2.5 metres long by 1.25 metres wide.
Jackie: I see. Quite a big one then!
Tim: Indeed!
Jackie: And the height?
Tim: I make it a metre and twenty centimetres deep.
Jackie: So that's 2.5 by 1.25 by 1.2.
Tim: Right.
Jackie: And what will actually be in the box, Tim?
Tim: Oh, mostly old uni books.
Jackie: Okay.
Tim: And some music albums.
Jackie: Anything else?
Tim: Yes, a little bit of stationery.
Jackie: I see. And could you put an estimate on the value of the items?
Tim: The books are quite valuable; they're worth around £1800. The music albums, maybe half that, say £900, and you can put the stationery down as £300.
Jackie: Okay. And will you be purchasing contents cover from us also?
Tim: Eh, I'm not sure what you mean.
Jackie: Sorry, let me explain; because your items are worth more than £2,000, we recommend that you purchase insurance to cover yourself in the event of damage or loss.
Tim: Makes sense. What are my options?
Jackie: Well, we offer three insurance deals - the premium rate, standard rate and economy rate ones. Premium offers full cover in the event of loss, damage or theft, which means you would be provided with the full cost of replacing your belongings.
Tim: What about standard and economy?
Jackie: Standard will give you today's value - the second-hand value of your belongings - and economy provides you with a fixed payment of £1000 in the event of loss, damage or theft.
Tim: Well, I can afford to live without those books to be honest, so just give me the cheapest option.
Jackie: We recommend standard cover for all our customers.
Tim: No, thank you. That won't be necessary. The cheapest option will be fine.
Jackie: No problem. And one last thing; will you be needing delivery at your office, at your house, or do you intend to pick up your container at the port?
Tim: Home delivery would suit me best I think.
Jackie: We'll... (fading)