INSURANCE APPLICATION FORM - IELTS Listening Answers & Explanations
From Expert on Cambridge IELTS 08 Academic Listening Test 2 · Part 1 · Questions 1–10
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Questions
Questions 1–5 Note Completion
Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
INSURANCE APPLICATION FORM
Name: Ariel 1
Age: 27
Nationality: 2
Address: Flat 21C, 3 Road
Postcode: 3GJ7K
Occupation: 4
Telephone: 3856 943 232
Length of insurance: 5
Questions 6–10 Table Completion
Complete the table below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
| ITEM | VALUE |
|---|---|
| 6 | $800 |
| Digital camera | 7 |
| TV and 8 | $1,950 |
| 9 | $3,500 |
| Total annual fee of insurance: 10 | |
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Smiley | Agent: OK. Let's start with the name. Could you tell me your full name? Ariel: Ariel Smiley. Agent: Could you spell your last name? Ariel: Yes. It is S-M-I-L-E-Y | Excerpt/Transcript Explanation: The transcript shows the agent asking Ariel for her full name and to spell her last name, and Ariel confirms that her surname is Smiley. Answer Explanation: The answer "Smiley" is the family name (last name) of the woman applying for insurance. Reason For Correctness: The correct answer is "Smiley" because when the agent asks for her full name and the spelling of her last name, Ariel says her full name is "Ariel Smiley" and spells out "S-M-I-L-E-Y". Since the form already has her first name "Ariel", the missing word is "Smiley". |
| Q2 | Italian | Agent: OK, 27. And your nationality? Ariel: I come from Europe. Agent: Which country? Ariel: Italy. Agent: So your nationality is Italian? Ariel: Right | Excerpt/Transcript Explanation: The transcript shows the agent asking about Ariel's nationality. Ariel explains that she comes from Italy, and she confirms that she is Italian. Answer Explanation: The answer means a person who is from the country of Italy. Reason For Correctness: The correct answer is "Italian" because the agent asks Ariel to state her nationality. Ariel mentions that she is from Europe and specifically from Italy. The agent then clarifies, "So your nationality is Italian?", and Ariel confirms this by saying "Right." |
| Q3 | Willow | Ariel: Well, I live in Flat 21C, Willow Road on North-West Hill | Excerpt/Transcript Explanation: The transcript shows Ariel stating her address, which includes the street name Willow Road. Answer Explanation: The answer "Willow" is the name of the street where Ariel lives. Reason For Correctness: The correct answer is "Willow" because when the agent asks for her current address, Ariel answers that she lives in "Flat 21C, Willow Road on North-West Hill." In the form, the blank appears right before the word "Road" ("Flat 21C, Road"), making "Willow" the missing word. |
| Q4 | doctoral student | Agent: Right. Ariel, do you have a job or are you a student now? Ariel: I worked as a dentist but now I am studying for doctoral degree in the University of Chicago. Agent: So should I write doctoral student? Ariel: Yes | Excerpt/Transcript Explanation: The transcript shows the agent asking Ariel if she works or studies. Ariel explains that she used to be a dentist but is now working toward a doctoral degree. The agent asks if he should write down "doctoral student", and Ariel confirms. Answer Explanation: The answer means that the person is currently studying at a university to get a doctorate degree. Reason For Correctness: The correct answer is confirmed when the agent asks Ariel about her job or student status. Even though she previously worked as a dentist, she explains that she is currently studying for a doctoral degree. The agent specifically asks if he should record her occupation as "doctoral student", and Ariel agrees by answering "Yes". Therefore, the exact two-word occupation to write is "doctoral student". |
| Q5 | one year | Agent: OK, I know. How long do you want to insure your contents? Ariel: I'm not sure. How about one year? Agent: Fine | Excerpt/Transcript Explanation: The transcript shows the agent asking how much time Ariel wants the insurance for, and Ariel chooses one year, which the agent accepts. Answer Explanation: The answer "one year" means a period of 12 months for the insurance coverage. Reason For Correctness: The correct answer is "one year" because the insurance agent asks Ariel how long she wants to insure her household contents. In response, Ariel asks, "How about one year?" and the agent agrees by saying, "Fine." Therefore, the length of the insurance policy is one year. |
| Q6 | Laptop | Ariel: Well, I've bought a new laptop last week. It is worth about 800 dollars. Agent: Right. A laptop for 800 dollars | Excerpt/Transcript Explanation: The transcript shows Ariel saying that her new computer (laptop) has a value of around 800 dollars, and the agent confirms this item and price. Answer Explanation: The answer "Laptop" refers to a portable computer that Ariel wants to insure. Reason For Correctness: The correct answer is confirmed when the agent asks what items Ariel wants to insure, and Ariel says she bought a new "laptop" that is worth "800 dollars". The agent then repeats "A laptop for 800 dollars", which matches the $800 value in the table. |
| Q7 | $760 | Ariel: And I got a birthday gift yesterday from my father. It is a new digital camera. Agent: How much does that cost? Ariel: The receipt said it was 760 dollars. Agent: 716 dollars. Ariel: No. Not 16 but 60 | Excerpt/Transcript Explanation: The transcript shows that Ariel has a digital camera and clarifies that its exact price on the receipt is 760 dollars, not 716 dollars. Answer Explanation: The answer means that the digital camera costs 760 dollars. Reason For Correctness: The correct answer is "$760" because Ariel mentions having a new digital camera and states that the receipt says it cost 760 dollars. When the agent mishears the price as 716 dollars, Ariel clearly corrects him by saying "Not 16 but 60", confirming the price is 760 dollars. |
| Q8 | fridge | Ariel: And a big colour TV and a new fridge. Agent: For both of them? Ariel: Yes. Agent: How much do you think they are worth? Ariel: Let me see at least 1,950 dollars together |
Excerpt/Transcript Explanation: The transcript shows Ariel naming both a TV and a fridge, and stating that their total price together is 1,950 dollars. Answer Explanation: The answer "fridge" means a refrigerator, which is an appliance used to keep food and drinks cold and fresh. Reason For Correctness: The correct answer is confirmed when the agent asks Ariel what else she wants to insure, and she mentions a TV together with a new fridge. When the agent asks about their combined value, Ariel states they are worth at least 1,950 dollars together. Therefore, the item that pairs with "TV" for the value of $1,950 is "fridge". |
| Q9 | Jewelry / jewellery | Ariel: Yes. The last one thing is my jewelry. I've taken some from my country. Agent: Yes. What are they? Ariel: Such as jade bracelet and diamond necklace, some things like that. Agent: So how much are they? Ariel: In my mind they are worth at least 3,500 dollars | Excerpt/Transcript Explanation: The transcript shows Ariel naming her jewelry—such as a jade bracelet and a diamond necklace—and stating that these items are worth at least 3,500 dollars. Answer Explanation: The answer means personal decorative items like necklaces and bracelets that are made of precious metals or stones. Reason For Correctness: The correct answer is confirmed when Ariel mentions that the last item she wants to insure is her jewelry. When the agent asks about its value, Ariel states that the items are worth at least 3,500 dollars. |
| Q10 | $850 | Agent: Mm I can help you cut down 50 dollars. Ariel: So it is 850 dollars for one year insurance? Agent: That's right |
Excerpt/Transcript Explanation: The transcript shows that the agent lowers the price by 50 dollars, leading Ariel to ask if the cost for one year is 850 dollars, and the agent confirms that this amount is correct. Answer Explanation: The answer is 850 dollars, which is the total price to pay for one year of insurance. Reason For Correctness: The correct answer is "$850" because the agent initially calculates the insurance fee as 900 dollars for twelve months, but offers a discount by cutting down 50 dollars. Ariel then confirms if the price for one year of insurance is 850 dollars, and the agent agrees by saying, "That's right." In the table, "annual fee" means the yearly cost. |
Transcript
Agent: 36782901. Furniture Insurance Agency. How can I help you?
Ariel: Good morning. I'd like to get some information about insurance for the furniture of my house.
Agent: Yes. You need to fill in the application form firstly. Can you come to our office?
Ariel: I'm afraid I can't. May I fill in the form by phone?
Agent: Sure. Are you ready?
Ariel: Yes. Let's begin.
Agent: OK. Let's start with the name. Could you tell me your full name?
Ariel: Ariel Smiley.
Agent: Could you spell your last name?
Ariel: Yes. It is S-M-I-L-E-Y.
Agent: Well, how old are you?
Ariel: I'm 27 years old.
Agent: OK, 27. And your nationality?
Ariel: I come from Europe.
Agent: Which country?
Ariel: Italy.
Agent: So your nationality is Italian?
Ariel: Right.
Agent: The next item is your present address.
Ariel: Well, I live in Flat 21C, Willow Road on North-West Hill.
Agent: Fine. 21C Willow Road, and do you know your postcode?
Ariel: Of course. It is 3GJ7K.
Agent: Right. Ariel, do you have a job or are you a student now?
Ariel: I worked as a dentist but now I am studying for doctoral degree in the University of Chicago.
Agent: So should I write doctoral student?
Ariel: Yes.
Agent: What's your major?
Ariel: My major is accounting.
Agent: A good choice.
Ariel: Thank you.
Agent: The next one item is contact number. Do you leave your home number or mobile?
Ariel: Which one is more convenient for you?
Agent: Mobile number, of course.
Ariel: My number is 3856 943 232.
Agent: OK.
Ariel: But...
Agent: What's the matter?
Ariel: I have a whole day class on Saturday and Sunday.
Agent: OK, I know. How long do you want to insure your contents?
Ariel: I'm not sure. How about one year?
Agent: Fine.
Agent: What furniture do you want to insure?
Ariel: Well, I've bought a new laptop last week. It is worth about 800 dollars.
Agent: Right. A laptop for 800 dollars.
Ariel: And I got a birthday gift yesterday from my father. It is a new digital camera.
Agent: How much does that cost?
Ariel: The receipt said it was 760 dollars.
Agent: 716 dollars.
Ariel: No. Not 16 but 60.
Agent: Oh, I'm sorry.
Ariel: That's OK.
Agent: Anything else?
Ariel: And a big colour TV and a new fridge.
Agent: For both of them?
Ariel: Yes.
Agent: How much do you think they are worth?
Ariel: Let me see... at least 1,950 dollars together.
Agent: Do you have their receipts now?
Ariel: Of course.
Agent: That's OK. Anything else?
Ariel: Yes. The last one thing is my jewelry. I've taken some from my country.
Agent: Yes. What are they?
Ariel: Such as jade bracelet and diamond necklace, some things like that.
Agent: So how much are they?
Ariel: In my mind they are worth at least 3,500 dollars.
Agent: Sure.
Ariel: So how much will the insurance cost?
Agent: Let me see. The total cost is about 7,000 dollars. And then divided by... plus 13%... right, so the insurance, mm, it comes to 900 dollars for a twelve-month period.
Ariel: Do you have any discount now?
Agent: Mm... I can help you cut down 50 dollars.
Ariel: So it is 850 dollars for one year insurance?
Agent: That's right.
Ariel: OK. I will take that policy. Thank you.
Agent: You are welcome. Could you give your credit card number?
Ariel: Yes. It is 3349 3267