Gzj Travel – Recruitment Info & Hilton Laboratory – Health And Safety In The Workplace - IELTS Reading Answers & Explanations
From Cambridge IELTS 11 General Training Reading Test 1 · Part 2 · Questions 15–27
Reading Passage
==== Read the text below and answer Questions 15-21. ====
GZJ travel – recruitment info
We’re looking for keen and effective people who are passionate about travel to work as Travel Sales Consultants in our rapidly-growing team. Our recruitment process has five stages. Here’s how it works:
The first stage is to use our online application form to apply for a current vacancy. This is your chance to tell us about yourself, and the qualities and experience you have that make you the ideal person for the job. For the Travel Sales Consultant role, you’ll need to provide us with evidence that you have extensive experience in a marketing environment, as well as a solid academic background. If you’re interested in a career as a Corporate Travel Consultant, you’ll need at least one year’s experience as a Travel Consultant.
If you reach Stage Two, we’ll arrange a telephone discussion, where you can find out more about us, including the rewards on offer. For instance, once a year we like to acknowledge outstanding efforts and celebrate successes with our co-workers, and we have prize-giving ceremonies designed to do just this.
In Stage Three we’ll be able to give you more information about GZJ Travel, and find out more about you, at an interview which you’ll attend with a small group of other applicants. We’ll be asking you about your ambitions and of course your sales ability, the most vital quality for our business You’ll also be required to complete a psychometric test so we can find out more about your working style and characteristics. We’ll also tell you about some of the perks – for example, as a Flight Center employee you can take advantage of the free consultations conducted by our in-house health and wellbeing team, Healthwise.
Next, in Stage Four, you’ll be introduced to the Area Leader and you’ll also visit one of our shops, where you’ll meet the team and find out more about the sort of work that’s involved. If you successfully pass Stage Four, you’ve reached the final stage of the process and we’ll be in touch with a job offer! And if you accept, we’ll book you into our Learning Center to get your training under way as soon as possible. Careerwise, the department responsible for the training, will then organise individual coaching to assist in setting goals for your career path.
==== Read the text below and answer Questions 22-27. ====
Hilton laboratory - Health and safety in the workplace
Personal safety
You must be familiar with the emergency procedures in your building so that you know what to do in the event of fire, spillages or other accidents. Do not enter restricted areas without authorization, and at all times observe the warnings given. Do not wedge open fire doors or tamper with door closures, and do not block doorways, corridors or stairs, as obstructions may affect access in the event of a fire. Avoid leaving drawers and doors open unnecessarily and do not trail cables or flexes across the floor.
How to dispose of rubbish safely
We aim to protect the environment by saving and recycling glass, waste paper, and an increasing range of other materials. It is important to check materials carefully for contamination before placing them in recycling containers. Never put sharp objects such as razor blades or broken glass into waste bins without having wrapped the items carefully to protect those emptying the bins. Other waste procedures may vary — contact your Building Manager or Divisional Safety Officer for advice with regard to your particular department.
How to handle heavy objects
Make sure that shelves are not overloaded and that glass and heavy objects are stored at working height where they will be easier to reach. Use steps or ladders to reach items at height; never climb on benches, tables or chairs. Never move anything that is beyond your capability. Wherever possible you should use the trolleys provided in the workplace to do the job for you. If repetitive manual operations are routine in your work, your department will ensure you receive appropriate instruction on safe working practices and posture.
Staying alert
If you become mentally or physically tired during the working day, and find that you’re feeling drowsy or not concentrating properly, you could be at risk of causing an accident or making a mistake that could harm you or your colleagues. To prevent this, make sure that you take regular breaks when necessary.
Questions
Questions 15–21 Flow Chart Completion
Complete the flow-chart below. Choose NO MORE THAN THREE WORDS from the text for each answer. Write your answers in boxes on your answer sheet.
| GZJ Travel – Recruitment Process |
|---|
| Stage One – Application Form
– go online and apply for jobs advertised – give proof of achievements so far both in education and in a 15 (Note: additional requirements for applicants interested in the role of 16) |
| Stage Two – Telephonic Discussion
– more information given about company and the 17 you could receive – information about annual event where prizes are given to those who have made 18 |
| Stage Three – Group Interview
– chance to tell us about how good you are at selling, and also about the 19 you have – take part in a 20 (used to learn about your way of working) – information given on benefits (e.g. health consultations) |
| Stage Four – Individual Interview
– meet a manager, and the 21 working in a particular store |
| Stage Five – Job Offer
– job offer sent out to successful applicants |
Questions 22–27 Sentence Completion
Complete the sentences below. Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answers in boxes on your answer sheet.
- There are certain places in the building that staff should avoid unless they have 22
- To ensure people can get out easily, it is important that there are no 23 to exits.
- Items which could cause injury must be 24 before they are disposed of.
- Not all departments have the same system for dealing with 25 so you need to check before throwing things away.
- 26 are available to make tasks which require moving objects easier.
- You should have 27 while you are working.
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q15 | marketing environment | you'll need to provide us with evidence that you have extensive experience in a marketing environment | Excerpt/Passage Explanation: The passage tells you that you must show you have a lot of experience in a place where marketing work is done. Answer Explanation: The answer means a place where marketing work happens. Reason For Correctness: The correct answer is 'marketing environment' because the passage says that for the Travel Sales Consultant role, you need to show that you have experience in a marketing environment. This means you have worked in jobs related to marketing, which is important for the job. |
| Q16 | corporate travel consultant | If you're interested in a career as a Corporate Travel Consultant, you'll need at least one year's experience as a Travel Consultant | Excerpt/Passage Explanation: The passage says that if you want to be a Corporate Travel Consultant, you need to have worked for at least one year as a Travel Consultant. This means you need some experience in this type of job. Answer Explanation: The answer is 'corporate travel consultant'. This means a person who sells travel services to businesses. Reason For Correctness: The correct answer is 'corporate travel consultant' because the passage says that if you want to work in this job, you need at least one year's experience as a Travel Consultant. This shows that there is a special requirement for this specific role. |
| Q17 | rewards | For instance, once a year we like to acknowledge outstanding efforts and celebrate successes with our co-workers, and we have prize-giving ceremonies designed to do just this | Excerpt/Passage Explanation: The passage says that every year, the company wants to recognize and celebrate the great work of its employees. They have ceremonies where they give out prizes to those who have done well, which means they give 'rewards' for good work. Answer Explanation: The answer means the prizes or benefits given to workers for their hard work. Reason For Correctness: The correct answer is 'rewards' because in Stage Two, the passage talks about how the company will give more information about the rewards on offer. This includes an annual event recognizing outstanding efforts with prizes, which shows that 'rewards' are part of what is discussed during the telephone discussion. |
| Q18 | outstanding efforts | we like to acknowledge outstanding efforts and celebrate successes | Excerpt/Passage Explanation: The passage says that the company wants to recognize very good work and celebrate it. Answer Explanation: The answer means really great work that someone has done. Reason For Correctness: The correct answer is 'outstanding efforts' because in the passage, it talks about an annual event where the company acknowledges and celebrates the remarkable work of their employees, which is referred to as 'outstanding efforts.' |
| Q19 | ambitions | We'll be asking you about your ambitions and of course your sales ability, the most vital quality for our business | Excerpt/Passage Explanation: The passage says they will ask you about your goals and your selling skills, which are very important for the job. Answer Explanation: The answer is 'ambitions'. This means the goals or dreams you have for your future. Reason For Correctness: The correct answer is 'ambitions' because, in the recruitment process, during Stage Three, applicants are asked about their goals and sales ability. Therefore, 'ambitions' fits well as it refers to what the applicants want to achieve in their careers. |
| Q20 | psychometric | You'll also be required to complete a psychometric test so we can find out more about your working style and characteristics | Excerpt/Passage Explanation: The passage says that you must take a psychometric test. This test helps the company understand how you work and what you are like as a person. Answer Explanation: The answer 'psychometric' means a test that measures how you think and your personality. Reason For Correctness: The correct answer is 'psychometric' because in Stage Three of the recruitment process, the passage mentions that candidates will take part in a psychometric test to learn more about their working style and characteristics. This means that the test helps employers understand how a person works and what kind of qualities they have. |
| Q21 | team | you'll also visit one of our shops, where you'll meet the team and find out more about the sort of work that's involved | Excerpt/Passage Explanation: The passage tells us that in Stage Four, the applicants will go to one of the shops and meet the group of employees (the team) who work there. This is important for understanding the job. Answer Explanation: The answer is 'team'. This means a group of people who work together. Reason For Correctness: The correct answer is 'team' because in Stage Four of the recruitment process at GZJ Travel, the applicants will visit one of the shops and meet the team there. This shows that teamwork is important in this job. |
| Q22 | authorisation | Do not enter restricted areas without authorization | Excerpt/Passage Explanation: The passage tells us that you should not go into places where you are not allowed unless you have permission. Answer Explanation: The answer means you need special permission. Reason For Correctness: The correct answer is 'authorisation' because the passage says staff should not enter restricted areas without it. This shows that you need permission to go to certain places. |
| Q23 | obstruction | do not block doorways, corridors or stairs, as obstructions may affect access in the event of a fire | Excerpt/Passage Explanation: The passage says that you should not block doors, hallways, or stairs because things that block these areas can make it hard for people to leave the building in case of a fire. Answer Explanation: The answer is 'obstruction' which means something that blocks the way. Reason For Correctness: The correct answer is 'obstruction' because the passage mentions that 'do not block doorways, corridors or stairs, as obstructions may affect access in the event of a fire'. This shows that anything that blocks these areas is considered an obstruction that can make it hard for people to exit safely. |
| Q24 | wrapped carefully / carefully wrapped | Never put sharp objects such as razor blades or broken glass into waste bins without having wrapped the items carefully to protect those emptying the bins | Excerpt/Passage Explanation: The passage tells us that we should not throw away dangerous things like razor blades or broken glass without covering them well. This protects the people who are going to take the trash out. Answer Explanation: The answer means that items that could hurt someone should be covered well before they are thrown away. Reason For Correctness: The correct answer is 'wrapped carefully' because the passage says not to put sharp objects into waste bins without wrapping them carefully to protect those emptying the bins. This shows that items which could cause injury must be prepared in a safe way before disposal. |
| Q25 | waste / rubbish | Other waste procedures may vary — contact your Building Manager or Divisional Safety Officer for advice with regard to your particular department | Excerpt/Passage Explanation: The passage means that the ways to deal with waste can be different in each department. If you need help, you should ask the Building Manager or Safety Officer. Answer Explanation: The answer is 'waste' and 'rubbish'. These words mean unwanted things that people throw away. Reason For Correctness: The correct answer is 'waste' and 'rubbish' because in the passage, it says that not all departments have the same system for dealing with waste. 'Waste' refers to things that are no longer useful, and 'rubbish' is a similar word that also means trash or garbage. |
| Q26 | trolleys | Wherever possible you should use the trolleys provided in the workplace to do the job for you | Excerpt/Passage Explanation: The passage says that when you can, you should use the trolleys that are available in the workplace to help you move things. Answer Explanation: The answer is 'trolleys'. This means that trolleys are used to help move things easily. Reason For Correctness: The correct answer is 'trolleys' because the passage talks about using trolleys to help with moving heavy objects. It mentions that people should use the trolleys provided in the workplace to do the job for them. |
| Q27 | breaks / regular breaks | To prevent this, make sure that you take regular breaks when necessary | Excerpt/Passage Explanation: The passage says to take breaks to stay awake and focused while you work. Answer Explanation: The answer is 'breaks'. This means taking time away from work to rest. Reason For Correctness: The correct answer is 'regular breaks' because the passage says that taking breaks helps prevent tiredness, which can lead to accidents. Regular breaks are important for staying alert while working. |