Part 3

Band 6+: can complaining help to solve problems

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Polished transcript:

Male Female

Well, in my perception, it depends on the situation and the type of complaint. For example, if a customer buys an electronic gadget from the shop and it stops working, he complains about it to customer service. They can easily fix that problem. But if any person is treated poorly by another person, for instance, a wife is treated poorly by her husband, in this case, there are 50-50 chances that she will get justification in the end.

Actual audio transcript (What native speakers are likely to hear):

Well, in my perception it depends on the situation and type of the complaint. For example, if customer buy electronic gadget from the shop and it stops working after that, he complains about it to the customer service. So they can easily fix that problem. But uh, if any person is treated by the other person, for instance, a wife is treated by her husband. So in this case there are 50 50 chances that uh, she will get justification in the God.

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Speaking Time: 31 seconds

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Vocabulary Repetition:

customer: 2

person: 2

treated: 2

poorly: 2

Try using synonyms for the above words

Pronunciation

7.5

Your pronunciation is quite good. Working on consistency and tackling difficult sounds may enhance clarity.

Task Response

The answer is partially relevant to the question and provides some examples. However, it lacks a more in-depth discussion of the complexities of complaining as a problem-solving method and could benefit from a more balanced and nuanced perspective. Consider exploring the effectiveness of different complaint strategies and the role of communication in resolving conflicts.

Fluency & Coherence

The answer is understandable and mostly coherent. However, there are some hesitations and fillers ("uh"). Improving fluency would involve reducing these and speaking more smoothly. The organization of ideas could also be improved by using clearer transitions between examples.

Lexical Resource

The vocabulary used is adequate, but not particularly sophisticated. More precise and varied vocabulary would enhance the response. For example, instead of "treated by," consider using words like "mistreated" or "abused." The phrase "justification in the God" is grammatically incorrect and should be replaced with something like "justification" or "resolution."

Grammatical Range & Accuracy

There are some grammatical errors, such as the incorrect use of "treated by." The sentence structure is sometimes awkward. Improving grammatical accuracy and range would involve using more complex sentence structures and ensuring correct subject-verb agreement. The phrase "50 50 chances" is informal and should be replaced with a more formal expression.

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can complaining help to solve problems

I think most of the time complain can solve our problems. For example, if we complain to the police about our belongings which is theft, then police take some actions and they try to search that thing as well as they also catch that thief. So indeed this effect complaining and solve our problem.

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can complaining help to solve problems

Of course. Yes. Complaining helps to solve problems. For example, if customer buys electronic gadget from the shop and um, it stops working after that, he complains about it to the customer service so they can easily fix that problem. But if someone is mistreated by the other person, maybe in this case, complaint will […]

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can complaining help to solve problems

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