I would like to talk about the time when I received the poor service at the restaurant. This happened about five months ago just before we arranged a dinner party in one of the famous hotels near my hometown. the event I had already informed the hotel staff about all the arrangement we wanted and they assure me that everything would be set up as requested. However, when we arrived at hotel we were completely disappointed because nothing had been arranged properly. The table, the menu and even the seat were not as we had discussed. It was very frustrating, especially since we had made all the preparation in advance. I decided to talk to the manager about the issues. the manager apologies sincerely quickly resolve the problem within the five minutes everything was arranged the food was delicious and they even offer discount as compensation after that we were able to enjoy the meal but the the impression, experience still left a negative impression. Overall, this incident taught me important of good customer service and I felt that while the problem was solved, the initial poor stage was definitely unpleasant and un-stressed.
Band 6+: Describe a bad service you received in a restaurant
Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!
Note: Both the topic and the answer were submitted by one of our users.
81%
Accuracy
The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.
Polished transcript:
Male
Female
I would like to talk about the time when I received poor service at a restaurant. This happened about five months ago, just before we arranged a dinner party in one of the famous hotels near my hometown. I had already informed the hotel staff about all the arrangements we wanted, and they assured me that everything would be set up as requested. However, when we arrived at the hotel, we were completely disappointed because nothing had been arranged properly. The table, the menu, and even the seating were not as we had discussed. It was very frustrating, especially since we had made all the preparations in advance. I decided to talk to the manager about the issues. The manager apologized sincerely and quickly resolved the problem. Within five minutes, everything was arranged, the food was delicious, and they even offered a discount as compensation. After that, we were able to enjoy the meal, but the experience still left a negative impression. Overall, this incident taught me the importance of good customer service, and I felt that while the problem was solved, the initial poor service was definitely unpleasant and stressful.
Actual audio transcript (What native speakers are likely to hear):
Tips: Click on each word to see feedback.
Speaking Time: 76 seconds