Many, well, many people consider making complaints as something negative, but I think it’s advantageous of, in a sense, It’s not just about letting people down. It’s more about improving customer service. By nature, I’m not the type of person who is picky and makes complaints or little things But if it’s something that may cost a lot of a lot to me or other people, I take it seriously, her, I’d like to talk about a time when it was dissatisfied with the service provided by ITP test center. So saying as a room where the test took place was freezing cold, it was my main test I liked more than a year ago. I set a test with IDP, and we were in hall b, and I was shivering because of cold. Yes. It was late December, and the weather was bitterly cold. Even inside the building, you feel as if you are sitting out site. So heating was on, but still, it was not warm and asked to feel focus when I look with it, our people around me, they were also chill. I’ll call it the invigailators and complain uh, that I could barely concentrate in in this room. They simply told me to be more tolerant saying, like, the hating was on. The test went smoothly even so it was difficult to keep myself concentrated during the reading part. After 3 days, I received a message from IDP, and it says that I can leave my opinions about the test center in their official website, and I feel at my complaint expressing my justification about their service. I wrote, like, at least they should have informed us to put on our warm clothes. After some time, I heard that IDP started to warn candidates about wearing warm clothes.
Band 7+: Describe a complaint that you made, and you were satisfied with the result.
Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!
Note: Both the topic and the answer were submitted by one of our users.
74%
Accuracy
The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.
Polished transcript:
Male
Female
Many people consider making complaints as something negative, but I think it's advantageous. It's not just about letting people down, it's more about improving customer service. By nature, I'm not the type of person who is picky and makes complaints over little things. But if it's something that may cost a lot to me or other people, I take it seriously. I'd like to talk about a time when I was dissatisfied with the service provided by an ITP test center. So, saying that as a room where the test took place was freezing cold, it was my main test, I took more than a year ago. I sat a test with IDP, and we were in Hall B, and I was shivering because of the cold. Yes, it was late December, and the weather was bitterly cold. Even inside the building, you felt as if you were sitting outside. The heating was on, but still, it was not warm enough, and I asked to feel focused when I looked around, and people around me, they were also chilled. I'll call it the invigilators and complain that I could barely concentrate in this room. They simply told me to be more tolerant, saying, like, the heating was on. The test went smoothly, even so, it was difficult to keep myself concentrated during the reading part. After three days, I received a message from IDP, and it said that I could leave my opinions about the test center on their official website, and I felt at my complaint, expressing my justification about their service. I wrote, like, at least they should have informed us to put on our warm clothes. After some time, I heard that IDP started to warn candidates about wearing warm clothes.
Actual audio transcript (What native speakers are likely to hear):
Tips: Click on each word to see feedback.
Speaking Time: 118 seconds