I went to store to purchase some items for my new rented apartment signs. I just moved to a different city. At the supermarket, I was looking for big trolleys to use for shopping, but I couldn’t find any I asked it and attended, and she says they don’t have trolleys. Only small basket. I asked her to speak with the manager in charge of supermarket, and I told him how disappointed. I was, and I experienced at my diss displeasure about the issue and how using small basket would be stressful while shopping. He pleaded with me and assign it to person to me to help with the basket once they were filled up I completed my shopping and left before I left the supervision, I said that they would make provisions for trolleys within the coming week, and he apologized for the inconvenience 2 weeks later, I returned it returned to the store and found that throw lace had been provided. I was delighted because the use of Trolleys will ease shopping for the person who are buying a variety of items. That will not fit into the small basket. I approached the manager and appreciated his listening to my complaint, and implementing my recommendation.
Band 6+: Describe a complaint that you made, and you were satisfied with the result.
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Polished transcript:
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Female
I went to a store to purchase some items for my new rented apartment. I had just moved to a different city. At the supermarket, I was looking for big trolleys to use for shopping, but I couldn't find any. I asked an attendant, and she said they didn't have trolleys, only small baskets. I asked her to speak with the manager in charge of the supermarket, and I told him how disappointed I was. I expressed my displeasure about the issue and how using a small basket would be stressful while shopping. He apologized and assigned someone to help me with the basket once it was filled up. I completed my shopping and left. Before I left, the manager said that they would make provisions for trolleys within the coming week, and he apologized for the inconvenience. Two weeks later, I returned to the store and found that trolleys had been provided. I was delighted because the use of trolleys would ease shopping for people who are buying a variety of items that won't fit into a small basket. I approached the manager and appreciated his listening to my complaint and implementing my recommendation.
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Speaking Time: 78 seconds